Compare Pega BPM vs. ServiceNow

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Pega BPM Logo
17,926 views|13,633 comparisons
ServiceNow Logo
55,307 views|33,687 comparisons
Most Helpful Review
Find out what your peers are saying about Pega BPM vs. ServiceNow and other solutions. Updated: May 2021.
502,335 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.""Powerful, full-featured business process management with excellent support""The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The interface is quite simple and easy to use, even for beginners.""The stability has been good. We haven't had any issues.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The most valuable feature is the situational layer cake.""The most valuable aspect of the solution is the various workflows."

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"This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

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Cons
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.""Lack of stronger cloud support is somewhat inconvenient for users and implementation.""The pricing model needs to be improved. Right now, it's too expensive.""Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.""We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

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"I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve."

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Pricing and Cost Advice
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.""The price of this solution, including installation and configuration, is comparable to competing vendors.""The pricing is pretty good, compared to other similar products.""It's a user-based license where, as you scale the numbers of users, the price increases.""It is cost-effective for medium enterprises. It is cheaper than ServiceNow.""The solution could be less expensive according to my customers. However, I think the price of the solution is fair.""We mostly have a yearly license."

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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: It's a good tool for workflow automation.
Top Answer: It's a user-based license where, as you scale the numbers of users, the price increases. They also price base on the number of cases you have. They have varieties of pricing models.
Top Answer: In regards to the integration, more APIs may be required. It needs more integration with other platforms.
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards… more »
Top Answer: The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled… more »
Ranking
Views
17,926
Comparisons
13,633
Reviews
16
Average Words per Review
582
Rating
8.3
Views
55,307
Comparisons
33,687
Reviews
33
Average Words per Review
499
Rating
7.9
Popular Comparisons
Also Known As
Pegasystems, SmartBPM
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Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Pega BPM
Learn more about ServiceNow
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Financial Services Firm39%
Computer Software Company33%
Real Estate/Law Firm11%
Retailer6%
VISITORS READING REVIEWS
Computer Software Company36%
Financial Services Firm14%
Comms Service Provider13%
Energy/Utilities Company6%
REVIEWERS
Financial Services Firm16%
Healthcare Company13%
Manufacturing Company11%
Computer Software Company10%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider14%
Government7%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise10%
Large Enterprise77%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise8%
Large Enterprise76%
REVIEWERS
Small Business20%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise9%
Large Enterprise78%
Find out what your peers are saying about Pega BPM vs. ServiceNow and other solutions. Updated: May 2021.
502,335 professionals have used our research since 2012.

Pega BPM is ranked 2nd in Rapid Application Development Software with 17 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 35 reviews. Pega BPM is rated 8.4, while ServiceNow is rated 8.0. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Pega BPM is most compared with Camunda Platform, Appian, IBM BPM, Microsoft PowerApps and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Appian, JIRA Service Desk, BMC Remedyforce and PagerDuty. See our Pega BPM vs. ServiceNow report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.