2017-07-25T06:21:00Z

What do you like most about ServiceNow?

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Hi Everyone,

What do you like most about ServiceNow?

Thanks for sharing your thoughts with the community!

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4949 Answers

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Top 5LeaderboardReal User

The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.

2021-06-25T06:03:39Z
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Top 20Real User

There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities.

2021-06-08T21:13:33Z
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Top 20Real User

It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page.

2021-06-06T11:22:08Z
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Top 20Real User

I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.

2021-05-19T14:38:04Z
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Top 20Real User

The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting.

It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way.

2021-04-23T19:12:40Z
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Top 20Real User

The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.

2021-04-09T15:42:00Z
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Top 20Real User

If you stick to the out-of-the-box solution, it's an easy setup.

2021-04-09T00:08:12Z
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Top 20Real User

I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution.

2021-04-06T18:07:56Z
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Top 20Real User

It enables us to meet SLAs, track issues across the environment, and report those issues.

2021-04-01T17:42:45Z
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Top 5LeaderboardReal User

I like the ease of use.

2021-03-01T12:47:02Z
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Top 10Real User

You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.

2021-02-24T21:35:00Z
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Top 20Real User

It is robust and very user-friendly.

2021-02-03T13:04:39Z
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Top 20Real User

We have found the service easy to use, although, we have ended up customising a lot of parameters.

2021-01-15T18:08:23Z
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Top 5LeaderboardReal User

ServiceNow is a very powerful tool that can perform a lot of different functions.

2021-01-05T15:07:34Z
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Top 20Consultant

It has more extensive features as compared to the other competitors.

2020-12-24T21:37:08Z
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Top 20Real User

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

2020-12-21T18:00:20Z
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Top 20Real User

It's a very low-code platform, and it's simple. The user experience is also really good.

2020-12-16T17:58:44Z
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Top 20Real User

The pricing of the product is quite good. It's not too expensive.

2020-12-12T04:36:13Z
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Top 10Consultant

The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation.

2020-12-03T00:16:23Z
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Top 20Real User

Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs.

2020-11-20T23:25:56Z
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Top 20Real User

The Workflow feature is the most valuable.

2020-11-16T12:31:58Z
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Top 5Real User

It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly.

2020-11-15T06:14:00Z
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Top 20Real User

What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.

2020-11-11T21:28:15Z
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Top 20Real User

The solution integrates well with other products.

2020-11-11T13:10:44Z
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Top 20Real User

In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow.

2020-11-03T22:44:00Z
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Top 5LeaderboardReal User

ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.

2020-09-23T01:08:00Z
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Top 20Real User

ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.

2020-08-12T12:34:00Z
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Real User

I have found that sorting and grouping functions are particularly useful.

2020-07-14T08:15:48Z
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Top 5Real User

It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.

2020-07-13T11:45:00Z
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Real User

The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.

2020-07-05T15:50:00Z
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Top 20Real User

Very good incident management, chain management and problem management features.

2020-06-15T07:34:07Z
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MSP

ServiceNow was the first true enterprise to service management platform.

2020-06-15T07:33:00Z
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Top 20Real User

The most valuable feature is that this is a Cloud solution.

2019-10-22T20:55:00Z
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Real User

This solution is a single-storage for our user community to submit help desk tickets.

2019-05-16T06:50:00Z
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Consultant

I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.

2018-11-28T09:05:00Z
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Real User

In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.

2018-11-28T09:05:00Z
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Vendor

It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.

2018-11-28T09:05:00Z
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Consultant

One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features.

2018-11-27T10:00:00Z
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Real User

HR Case Management and Customer Service Management are two of the key areas which clients are using.

2018-11-25T07:42:00Z
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Real User

Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

2018-11-21T08:30:00Z
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Top 20Real User

There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic.

2018-11-21T08:23:00Z
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PopularReal User

Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.

2018-11-21T08:23:00Z
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Real User

The most valuable feature is the flexibility of development for customization.

2018-11-18T07:31:00Z
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Real User

I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide.

2018-11-18T07:31:00Z
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User

It provides internal clients with greater transparency about their projects and deliverables.

2018-09-28T13:57:00Z
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Real User

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.

2018-08-07T08:19:00Z
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Real User

It uses a common base of data and allows different types of records to pull from that same base of data.

2018-08-07T08:19:00Z
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Real User

We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.

2018-07-12T09:32:00Z
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Consultant

Easy to integrate with third-party applications.

2017-07-25T06:21:00Z
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