ServiceNow Competitors and Alternatives

Read reviews of ServiceNow competitors and alternatives
Real User
Support Analyst at Sonda IT
Jul 21 2017

What do you think of CA Service Desk Manager?

Valuable Features It brings a maturity of collaboration and support, facilitating the work of analysts, and benefits end users in service. • Improvements to My Organization It provided greater agility in service and a more agile management vision. • Room for Improvement We would like to see improvements mainly without the Service Desk. This was where we saw the greatest gain in unpaid performance and collaboration. • Use of Solution We have been using this solution for ten years. • Deployment Issues There were no issues with deployment, because the wizard of this version has been greatly improved. • Stability Issues So far, there were no identified stability problems. • Scalability Issues So far, there were no identified scalability problems. •...
CA Technologies
Real User
Systems Admin at a healthcare company with 1,001-5,000 employees
Jan 12 2017

What is most valuable?

The most valuable feature is the ability to know where everything in our organization is: "Hey, we're looking for this computer with this serial number." Okay, well, we can pull it up: “It's at this location. This person just logged on with... more»

How has it helped my organization?

It helps whenever we get audited; we know where things are. We deal with HIPAA a lot, so we need to know if we can't find a device, or it hasn't been turned on in a while; location of things; know the life cycle of things; when things need to... more»

What needs improvement?

I wish I had a great answer. I've made it work perfect for me. It integrates well with all the other CA products, so that's a really good one. So, we don't need that one. When you're building it, maybe some type of software overlay that gives... more»
Vendor
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees
Jul 31 2017

What do you think of Salesforce Service Cloud?

Valuable Features UI Easy to build Standard features Ability to customize • Improvements to My Organization Collaboration using Chatter Reporting using Wave Analytics Call center Case Feed Console • Room for Improvement Avoid customizations as much as possible. • Use of Solution I've used it for over four years. • Deployment Issues No, it's very easy especially if Standard functionality is used. • Customer Service and Technical Support They're very good. • Initial Setup Initial set up was done using Standard features and hence it was very simple. • Implementation Team We did it in-house.

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