ServiceNow Competitors and Alternatives

The top ServiceNow competitors are
  • BMC Helix Remedy
  • JIRA Service Desk
  • Zendesk
  • IBM Maximo
  • Cherwell Service Management
  • SCSM
  • IPsoft
  • CA Service Desk Manager
Read reviews of ServiceNow competitors and alternatives
Appian Logo
Appian
Abdulmajeed Al-Suliman
Real User
Team leader at a tech services company with 501-1,000 employees
Mar 11 2018

What is most valuable?

* It is fast and efficient. * Mobile All enterprises focus on these features in their work.

How has it helped my organization?

It reduces development time in half making us more efficient.

What needs improvement?

* Apps development * BPM It would be nice if you could create your own customized apps when the business needed them.

What's my experience with pricing, setup cost, and licensing?

There are two solutions depending on your situation: an on-premise solution and a cloud solution.

Which other solutions did I evaluate?

I previously used .NET Framework. I switched because I think Appian is better for enterprise.

What other advice do I have?

It is more efficient and reduces time. There is no need to worry about vulnerabilities in the system, because Appian... more»
HeadAndV918b
Real User
Head and Vice President at a financial services firm with 5,001-10,000 employees
Jun 04 2017

What is most valuable?

We implemented software asset management on top of the asset manager. It was my goal when we selected the product and actually we're looking forward to developing those features in the future.

How has it helped my organization?

Actually we have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that.

What needs improvement?

The first problem with asset manager is that it is very, very, very old software, so it's actually history and right now it's outdated on any account. The technology used is outdated, the interface is outdated, the database is outdated,... more»
Shaun Smit
Real User
Remedy Developer at a tech vendor with 1,001-5,000 employees
Jan 21 2018

What is most valuable?

MyIT is simple to use and its mobility is a big plus for our on the go users.

How has it helped my organization?

The MyIT product has given our end users a much better perception of Remedy and made the product look more fluid. This... more»

What needs improvement?

SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT. We would... more»

What's my experience with pricing, setup cost, and licensing?

It is costly, but it is well worth it. Just make sure you really sit down and look at what you will be using per user,... more»

Which other solutions did I evaluate?

HEAT. It was a dated product with limitations.

What other advice do I have?

Give it a try. Demos are easy to come by. Speak to others using the product. If you are a medium or enterprise... more»

Sign Up with Email