There isn't really an installation process, as it is a cloud-based product. You don't need to install anything at all. 

Initial setup very complex - although wizards to help. Ensuring all information is document is critical for a positive experience in case of disaster. Planning for this is key.

The initial setup was a medium difficulty level. Some parts were complex and others were simple. We have not completed the full deployment at this time.

As a new user, I think the setup for this product can be tricky, however, as we had many customers taking up our private cloud backup solution, the process became easier. We provided each customers with an Asigra appliance built with a virtual windows 7 Asigra client on VMware with enough disk space to hold local backups of all servers as well as be able to restore and run most servers as virtual machines should it be necessary. Customer setups are created within the cloud portal first by selecting the New DS-client wizard on the DS-Operator program then a Registration file is exported. On the customer end, SQL Server Express is installed on a windows box then the Asigra client is installed before the Registration file is imported and a connection made to the DS-Operator program in the cloud, then necessary configurations are entered. An initial backup set is then organised.

I wasn't involved in this but from the sounds of it it was very simple. Most of our servers are virtualised so we just needed to set them up and our supplier did the rest.

Very simple, we have a lot of experience with Asigra.

Complex especially around testing.

Some expertise was required for the initial setup.

Setting up our N+1 Asigra infrastructure was straightforward. Provisioning client environments vary according to how well their systems and software are setup.

It was straightforward.

The Asigra setup can and is going to always be complex due to the functionality of the backup product. Oddly enough, the complexity of the product allows for great flexibility and scalability in the long run.

Straightforward.

Since I work on backup and storage for more than 6 years it looked pretty straightforward.