The technical support is excellent and has a very quick turn-around.

Tech support is pretty good. All of our questions are answered promptly.

Excellent. We always receive a response from technical support as soon as possible.

I would rate technical support 4.5/5. They're really quick to respond and it doesn't take them very long at all to come up with an answer or to identify a bug.
It was about three weeks ago when we had our last ticket open. I don’t know that they could do anything to improve. Their response rates are really good and they're knowledge base is really good. I generally don't give out perfect scores I guess.

They have identified most everything in the next service pack that we're waiting for. Other than that, it's been fine. The transition to the new version was kind of difficult, but we've worked through that and they've been really good about addressing the issues when I open tickets. They got right on them. At the time, there was quite a few things we noticed.

Originally, when we went with them, they came out on site and spent at least three days here going over it. That was with the original product. Since the upgrade, there really hasn't been any training, but we've been able to transition to the new format without needing really any training.

I know they've added some things to the product, but we're not taking advantage of those so it really hasn't applied. We really haven't looked for any new training. We've been able to transition into the new version.

I give them a 5/5. Their customer service is second to none. They are open to any kind of suggestion you want to do to improve the product. They're quick to actually implement it. They take a lot of enhancement requests and they put that into the systems. They're always open to improving the product.

If you ever have a problem, they're quick to respond. One of the best things about their product is if there are any types of things you don't understand how it works or you need to get something changed, they're great about that. They're quick to help you if you're running into some kind of issue. I love their customer service.

They react if something is problematic. We found a little bug, and it was corrected in the next release. They also have very responsive communications.

I would give the level of Avada technical support we have received a solid 10/10.