The solution's technical support is super responsive and helpful. I rate the technical support a ten out of ten.

The support from BambooHR was very good. They helped us with specific questions we had and with any material we needed. They helped a lot.

I rate BambooHR support eight out of 10. Sometimes, things aren't working the way I want, so I send them emails. They reply quite fast. 

The customer service for this solution is good. I would rate them a five out of five. 

Technical support is 10+!! They are outstanding!

On a scale of 1-5, I would rate it a 6. Technical support is always efficient in getting back to me when I have an issue.

They are very friendly and knowledgeable. They are growing really fast, so there are always new people coming on board. Because I have had to call in for different types of support once or twice, I have run into somebody who was new. Because they are new, you just have to bring them up to speed a little bit. We had fun. We got things solved and done. They are almost perfect. I would rate them a nine out of ten.

We have only used technical support by email. If you can't put your questions into a clear format that technical support can help with, then it may be harder to get your problem or issue solved.

It is a very friendly personal service and they are responsive within a day. The fact that they are in a different time zone on the opposite side of the world isn’t great.

Technical support is 10/10.

Technical support is good. We have a slight delay in response due to our location and time difference. But generally, support is very responsive and good.

I rate customer support very, very high. This has been one of the stand-out aspects of using BambooHR. My company is based in Europe and BambooHR Customer Service is in America, so I got used to getting responses to my queries overnight (my time), however the answers were always within the same day and as helpful and friendly as possible.

I would give technical support a rating of 10/10. They have great phone and email service. They also have an extensive support database with videos and articles.

Technical support is moderate to high. They are usually quick to reply and keep you updated on status.

You can really only contact technical support via email. The turnaround time is 24-48 hours. I would say the service is OK. The problems get solved, but just not very fast.

It takes a day to get a reply. In many cases, it is possible to add some fields. For more common solutions, we are asked to fill in the form to put it on the road map (not really helpful, costs time for us to do additional requests).

Amazing turnaround time. I really like that I can search for the answer first and most of the time I find my answer. But incase I don’t, I like that I have the option to email as well.

Technical support is great. They are based in the US so my responses always come overnight. However, I can always count on the response coming. They also have great “how-to’s” and instructional videos.

Unknown: We haven't used the technical support yet.

Responses are always prompt and thorough. No complaints here!

Technical support is great from my experience. I have only needed support twice, but I was helped very quickly.

Technical support is very good.

Technical support is good.

I rate technical support 4.5/5.