We are using BigFix for software distribution, managing the network for our clients, and for updates.
IT Architect at a tech services company with 11-50 employees
Easy to create tasks, stable, and easy to use
Pros and Cons
- "It's easy to use, not complicated."
What is our primary use case?
What is most valuable?
The interface is easy to use, and it's not complicated to create tasks.
It offers all of the features that we require.
What needs improvement?
It's not an easy question as it provides all of the things we need. It meets our requirements.
For how long have I used the solution?
We are resellers. We provide solutions to our clients.
I have been using BigFix for one year, but the company has been using it for approximately seven years.
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BigFix
April 2024
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What do I think about the stability of the solution?
It's a stable solution. We have not had any issues.
How are customer service and support?
We have not had any support cases with technical support.
Which solution did I use previously and why did I switch?
In my previous profession, we used SCCM from Microsoft, and I am familiar with NetApp Storage and Windows.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable, but our customers find it expensive.
What other advice do I have?
It's a good solution. We have sold many solutions for clients. We don't have any project running at this time but expect that to change in the coming months.
I would rate BigFix a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
AVP, aPaaS Engineer at a financial services firm with 10,001+ employees
The product is complicated to use, but the plugin development options are great
Pros and Cons
- "It has plugins development options, which are great."
- "The product is quite buggy and complicated to use."
It has plugins development options, which are great. However, the product is quite buggy and complicated to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
BigFix
April 2024
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
Tech Support Staff at a tech company with 51-200 employees
Great for deploying software packages or computer configurations
Valuable Features:
Easy to use.
Dynamic to the needs of the company.
Room for Improvement:
There is limited support or assistance when creating new deployment tasks.
Other Advice:
New tasks require significant time investment; however, once the tasks are in place it makes upgrading or installing software extremely easy.
The software is dynamic enough that there is very little that you cannot manage remotely.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: April 2024
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This review is helpful because it states just the facts, no embellishments.