Integrations with other providers to provide a custom public cloud environment such as AWS, Azure, and IBM SoftLayer.

Remedy and Bladelogic server automation, due to its random behavior even if configuration is all good.

One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe.

We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. 

Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.  

The installation and configuration can be tricky due to it being built on Remedy.  Network setup can also be difficult to make sure systems are placed correctly, but once it is setup, there is no need to be an expert to build new offerings. 

It needs to be more script-based; as of now, there are a few features that still need to be manually uploaded.