BMC Remedyforce is a cloud-based IT service management (ITSM) solution that offers various features to help organizations streamline their IT service operations.

Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily.

Prior to Remedyforce, our company did not have a software package to manage all items related to issues and changes happening in our production environments. Along with a new Change Management Policy, Remedyforce quickly became our go-to for managing all documentation related to IPCM.

Remedyforce has greatly improved our company's ability to accurately track and create new records. Incidents can be opened in the console, through email, and from the Self Service Portal. 

ITIL best practices and smart practices are efficient in calculating the performance of services provided.