BMC Track-It! Primary Use Case

Joel Dove
Security Manager at a energy/utilities company with 201-500 employees
We owned this solution for about one year before implementing it. We went from a customer base of 32K to 90K by means of an acquisition. Our IT staff did not increase but the demand for us did, and our workload increased exponentially. We needed something to keep track of incidents and be more proactive than reactive. The Track-IT! software has allowed us to do this and decrease the number of actual calls our Service Desk fills. Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution. View full review »
Adam Hummer
IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees
The software's primary use case is the Help Desk module. We use it to create and manage our work orders. View full review »
reviewer790929
Help Desk Manager at a Consumer Goods with 501-1,000 employees
* Incident management * Service requests * Asset management * Change management * Problem management View full review »
Find out what your peers are saying about BMC, ServiceNow, Ivanti and others in IT Asset Management. Updated: August 2019.
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