Compare BMC Helix Discovery vs. BMC Track-It!

BMC Helix Discovery is ranked 3rd in IT Asset Management with 2 reviews while BMC Track-It! is ranked 4th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 9.6, while BMC Track-It! is rated 9.4. The top reviewer of BMC Helix Discovery writes "The initial setup is amazingly straightforward because the entire system is provided as a virtual deployment". On the other hand, the top reviewer of BMC Track-It! writes "Able to identify problems and resolve them faster because of the centralized database". BMC Helix Discovery is most compared with ServiceNow, Micro Focus Asset Manager and IBM Tivoli Asset Management for IT, whereas BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management and BMC Helix Discovery. See our BMC Helix Discovery vs. BMC Track-It! report.
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Most Helpful Review
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2019.
371,062 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not.The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management.Start anywhere application modelling brings a fantastic opportunity for users to see what is where.Accuracy and clarity are vastly improved for the service lines.

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Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.Track-It! has many features that help make us more efficient and cost effective as a department.We use it to create and manage our work orders.Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.Our efficiency has improved drastically due to a massive reduction in phone calls.As a department, we have been able to identify problems and resolve them faster because of the centralized database.

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Cons
I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.A review of end of life data would be nice.Management of its own application infrastructure and integrations with other BMC tools.

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Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.Their self-service is not user friendly.There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.The area where we would like to see improvement is in the asset management module.

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Ranking
3rd
out of 34 in IT Asset Management
Views
2,153
Comparisons
1,304
Reviews
2
Average Words per Review
902
Avg. Rating
9.5
4th
out of 34 in IT Asset Management
Views
580
Comparisons
323
Reviews
3
Average Words per Review
195
Avg. Rating
9.3
Top Comparisons
Compared 85% of the time.
Compared 52% of the time.
Compared 10% of the time.
Also Known As
Discovery, ADDM, Atrium Discovery & Dependency MappingBMC Numara Track-It!, Numara Track-It!, Numara
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BMC
BMC
Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Offer
Learn more about BMC Helix Discovery
Learn more about BMC Track-It!
Sample Customers
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2019.
371,062 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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