Compare BMC Helix Discovery vs. BMC Track-It!

BMC Helix Discovery is ranked 2nd in IT Asset Management with 1 review while BMC Track-It! is ranked 4th in IT Asset Management with 1 review. BMC Helix Discovery is rated 10.0, while BMC Track-It! is rated 9.0. The top reviewer of BMC Helix Discovery writes "The initial setup is amazingly straightforward because the entire system is provided as a virtual deployment". On the other hand, the top reviewer of BMC Track-It! writes "We can use parent/child tickets and set up public views for our problem work orders". BMC Helix Discovery is most compared with ServiceNow, Micro Focus Asset Manager and BMC Track-It!, whereas BMC Track-It! is most compared with ServiceNow, BMC Remedy Asset Management and BMC Helix Discovery.
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Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not.The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management.

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Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.

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Cons
I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.

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Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.Their self-service is not user friendly.

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Ranking
2nd
out of 35 in IT Asset Management
Views
2,341
Comparisons
1,388
Reviews
1
Average Words per Review
1,655
Avg. Rating
10.0
4th
out of 35 in IT Asset Management
Views
588
Comparisons
332
Reviews
1
Average Words per Review
136
Avg. Rating
9.0
Top Comparisons
Compared 82% of the time.
Compared 46% of the time.
Compared 12% of the time.
Also Known As
Discovery, ADDM, Atrium Discovery & Dependency MappingBMC Numara Track-It!, Numara Track-It!, Numara
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BMC
BMC
Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Offer
Learn more about BMC Helix Discovery
Learn more about BMC Track-It!
Sample Customers
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)Florida Hospital, Mitchell International
Top Industries
VISITORS READING REVIEWS
Software R&D Company51%
Comms Service Provider13%
Financial Services Firm10%
Insurance Company8%
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