We were not allowed to be involved in the set up or a test environment. In hindsight, I would insist on this as there are things that we would have set up differently had we been more involved. It's difficult to explain what you want/expect when you don't get to use the product until "Go Live" in Production.

This is a great suite, very complete, and they will always strive to make it suitable for your business... make sure that you ask as many questions you want. You would be surprise how much information they can provide you with... and their guidance in invaluable :) You are in good hands!

The solution has evolved for the better since I first started using it. Each version offers better features I hope that they keep evolving and allow for more customization such as being able to pull reports that show scheduled activities vs actual taken breaks this way we could have a better picture of why the agents adherence is being hindered

Make sure you have someone that has an understanding of this type of software and what the business needs are. If you go into purchasing a product that your vendor has shown you, chances are they presented all the bells and whistles of the product and your business may not need everything or vice versa, you may think you are getting all the bells and whistles but you didn't purchase the whole package.

Calabrio's learning curve is very short.  The user interface is extremely easy to use.  I could not be happier with this product. 

I recommend the full suite, one product simply cannot be utilized to the fullest capacity without the others.

Overall I feel this is a great product with a fantastic support network with a exciting features roadmap ahead.

Calabrio ONE is a great product, is user friendly, and has great customer service.

Great software!

Get in it and work with it.... it can and will be your best friend!

We look forward to future upgrades and getting even more from the system.

Please work more with European/UK market to understand requirements.