Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc.

*Note: Some of these features are in the Lightning Experience only, which would greatly assist Classic users.

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One of the features that can be added is to upload video files and to display the thumbnail icon of the video file. If a user wants to share any training video, or wants to share details regarding an issue that happened after performing a set of operations, then the user can record screen activities in a video and share the video file with other users.

Sometimes it is easier to get an idea about a video (uploaded/shared via Chatter) just by looking at a thumbnail image of the video. This allows the user to get an idea about the content and user may choose to skip it, if he/she wants to.

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Chatter invites should be possible from the UI on opportunity records. You can then invite important stakeholders to keep an eye on a deal. Currently, this is only available by the API.

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• It is not a customizable application
• The structure is rigid
• It is too expensive on storage
• The search function is not solid

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• The storage of documents was quite limited when we used the tool. I think Salesforce was improving it, working with some other cloud solution like Microsoft or Google Drive.

• The user and mobile experience could be improved to look like a user friendly tool closer to the B2C mobile apps standard.

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I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed. View full review »