Enterprise social software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Enterprise Social Software.
264,911 professionals have used our research since 2012.
Enterprise social software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Enterprise Social Software.
264,911 professionals have used our research since 2012.
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Average rating based on reviews
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Number of total page views
Comparisons
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Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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What is Enterprise Social Software?

Enterprise Social Software (ESS) refers to enterprise social networking and collaboration tools used in large organizations. They are considered like “LinkedIn for the Enterprise” or “Facebook for the Enterprise.” Web-based technologies offer agile information sharing, integration and emergence capabilities for professionals who look for maximizing productivity, saving time and improving collaboration and transparency. Enterprise Social Software will exist within corporate intranets and interact with other software platforms in the extended enterprise.

ESS must be easy to use and configure. IT Central Station IT and DevOps specialists focus on ESS criteria such as, integrative technical support in aligning prominent open source market tools, and easy functionalities for public APIs. In order to make information more accessible in spite of organizational boundaries, Enterprise Social Software should have good extensibility, SaaS, mobility and web platforms.

Enterprise Social Software should deliver analytics for management. Actionable data and systems should allow multiple points of access and integration. Overall, IT and DevOps need data interaction analysis for both management and the community. Raw data search should be agile. ESS leaders will offer useful integrated and related data to any search. This adds value and ROI to IT professionals.

Organizations have many different needs for ESS. These include enabling workers to search for expertise within an extended enterprise. As organizations grow more geographically spread out and virtualized, ESS helps build team cohesion by allowing people to know about their coworkers. With virtual teams and home-based employees now the norm, having a searchable social network of corporate people is a big help in helping people collaborate. ESS can also help collaboration when it is integrated with productivity software, e.g. when someone makes a comment on a document, a reader can link to their ESS profile and see who has made the comment. Without such a corporate social network, the commenter may remain a mystery.


Compare the Best Enterprise Social Software Solutions

Read reviews of Enterprise Social Software that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Microsoft 400x400
Microsoft
71bda09f 2b1e 4ecb 9925 25b6f64278bd avatar
Real User
SharePoint Architect at a software R&D company with 51-200 employees
Mar 01 2017

What is most valuable?

The collaboration features of SharePoint 2013 are probably the best I have seen in an enterprise product out of the box. Along with the integration of Office and other enterprise solutions, this product cannot be beat in the market currently... more»

How has it helped my organization?

The use of the document management features such as versioning, check in and check out, search, managed metadata and other out-of-the-box features help you organize and manage documents easily. Finding documents and being able to track... more»

What needs improvement?

From my experience, it’s not the product needing improvement, but the way organizations deploy the enterprise solution. When 2007 SharePoint came around, there was no documentation and information given by Microsoft on their website. You were... more»
Drupal
Drupal
8693cd4c 3596 4eb9 b169 73050b6c88ee avatar
Real User
Senior Drupal developer at a non-profit with 51-200 employees
Mar 22 2017

What is most valuable?

The best things about Drupal are its extensibility and plug-ability. You can get something going quite fast that’s feasible for clients to see. It has a very good authentication/authorization system. For a few years, the application had a... more»

How has it helped my organization?

We have rebuilt a few websites in Drupal. Due to the way Drupal is built, it usually allows us to have new functionality ready in a sprint, where before it could take several months to get into production.

What needs improvement?

The learning curve is the thing that scares most people away from using Drupal. With Drupal Version 8, it has taken a more standardized way by teaming up with the Symfony framework. This, however, is a double-edged sword. It takes you a step... more»
Enterprise social software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Enterprise Social Software.
264,911 professionals have used our research since 2012.
F5a4caba 9be0 4f7b 9f1a be8202b6922a avatar
Real User
Head Developer at a tech services company with 11-50 employees
May 18 2017

What is most valuable?

The ability to control web content within a structured version system and its unique capability to receive extension modules and plugins. The extension power makes this software a great ally for building new systems. I usually see this... more»

How has it helped my organization?

Information and content are the key elements. Using Liferay to control our web content allows us to have a centralized information hub. We can discuss, contribute, and review pieces of content as it evolves with time. All this occurs while... more»

What needs improvement?

Although it has been improving, I cannot shake the feeling that it was released too early. It came with several problems, and new releases came extremely fast to correct the previous ones. Now, in its GA3, the differences are noticeable... more»
Microsoft 400x400
Microsoft
Caressa naidoo li?1427717915
Real User
Technical Writer at a tech services company with 51-200 employees
Mar 18 2017

What is most valuable?

* Mostly the documentation management features. * Managing information such as events and announcements, document libraries, picture libraries, using calendars, lists and custom lists. * Sharing files, document storage and retrieval, the... more»

How has it helped my organization?

We are now able to organize and control our documentation easily. Versioning, check in, check out and setting permissions for pages and sites enable us to manage our document and picture libraries without a fuss. We can now easily find... more»

What needs improvement?

SharePoint Designer enables creating workflows easily. However, they produce errors at times. There seems to be glitches which require workarounds to sort out. It is an amazing feature to have because workflows can fully automate processes... more»
661c6fc8 cf0c 479d aa1b 3c8f48c1426f avatar
Real User
Head of Liferay Competence Center at a insurance company with 10,001+ employees
May 22 2017

What is most valuable?

* Flexibility to fit our business requirements under many different scenarios, from simple public web sites to customer or distributor portal solutions and intranets. * As a J2EE and open source platform, this product allow us to extend its... more»

How has it helped my organization?

A good example in my organization (insurance sector) is that we can implement public, customer, and distributor portals for many countries with different requirements, in many different languages (including Greek or Arabic, flipping the full... more»

What needs improvement?

* Business centricity with more tools relating to SEO and content targeting, for instance, cookie management to collect web data, etc. * Staging and LARs export/import features. This is always a pain in Liferay with many errors caused mostly... more»
2b3459e1 5688 4bbf bdb3 ab05733f0961 avatar
Real User
VIP it and security at Imagining business machines llc
Mar 08 2017

What is most valuable?

I really like the files and the wikis, since we use that heavily in my department. Throughout the company, obviously there are different advantages for the different departments. Our sales staff is using the Activities to attract various implementation projects starting from the earliest phases in the sales process and all the way through to the delivery/final... more»

What needs improvement?

Actually, I'm seeing all the previews for the IBM Connections version 6 product and I think a lot of the stuff that we would like is coming out in that version itself. One of our VP of sales has asked for the ability to sync nested folders by using the drag and drop option, and that's going to be in there. There are some of the Community design elements, the top... more»
Drupal
Drupal
Develope249003 avatar 1433327147?1433327145
Vendor
Developer at Appnovation Technologies
Mar 21 2017

What is most valuable?

* Content type definitions: One of the best features of Drupal, and maybe the key differentiator to other solutions, is the way that content is structured and managed. In Drupal Version 8, this was improved. The global process of creating a... more»

How has it helped my organization?

My organization sells services around Drupal Version 8.

What needs improvement?

The admin interface could be improved. Compared to Version 7, it was a huge improvement. I think it is not enough for current user needs. Creating complex content types) is in progress with the promise to solve that soon in next updates of... more»
Aleksandra puzyno li?1414664993
Real User
Senior Manager of Network at a mining and metals company with 10,001+ employees
Jun 12 2017

What is most valuable?

* Access to platform resources from all over the world * Blogs * Fast search of employees/groups/ communities/employees’ profiles * Each file entered into the system has a label with the time and the name of the person who uploaded the file *... more»

How has it helped my organization?

The most noticeable improvement was in the communication between the R&D department and the service department, who until now had no communication tools, despite having an email. Employees from these departments work on different shifts,... more»

What needs improvement?

We suggested over 40 improvement of the system in 2014, but nothing has changed in the 4.5 version. After a few months of using the solution, we have prepared document with the biggest failures and features to improve in the system. We have... more»
B3254710 3a65 472c 9676 78ef4f51d051 avatar
Real User
Technical Architect at a tech services company with 51-200 employees
Mar 27 2017

What is most valuable?

There are different angles to this question. * As a developer, I like the simple and easy method of customization and development of new modules (portlets). * As a business owner, I like the security it offers along with ready-to-use features... more»

How has it helped my organization?

With Liferay, setting up an enterprise portal is very quick and easy. Its faster development methodology helps us to customize Liferay to our needs. For our organization, we have designed modules which help us with employee information,... more»

What needs improvement?

Technology trends change so quickly that a product has to continuously evolve and improve what it offers. There was a time when Liferay’s documentation was not up to the mark. However, the release of new versions and the setup of... more»
Microsoft 400x400
Microsoft
Anonymous avatar x80
Real User
Technical Writer at a tech company with 501-1,000 employees
Jan 30 2018

What is most valuable?

SharePoint's document management and workflow features have proven to be the valuable. We have been able to implement a reliable, easily accessible document library with version control (previously managed manually) and an announcements... more»

How has it helped my organization?

SharePoint has streamlined our documentation management process by allowing us to automate several functions. The version control function has been particularly useful, helping us keep detailed records of changes to documentation. This has... more»

What needs improvement?

I find the search feature in SharePoint foundation to be limited to the basic document properties. This is at odds to the type of customization that you can apply in the library. For example, we added a field to specify the department but... more»
Anonymous avatar x80
Real User
AEM/CQ5 Developer at a non-tech company with 1,001-5,000 employees
Jul 25 2017

What is most valuable?

* 3D assets: Repurpose 3D assets to accelerate time to market and save on production costs. Upload, manage, view, and render 3D content created from Creative Cloud or many other popular 3D applications. Easily rotate, zoom, change colors,... more»

How has it helped my organization?

With the improvements made in Assets 6.3 for synchronization and accessibility of product data and content records, information can be utilized in a wide range of different channels, including catalogs and other designed documents. Using this... more»

What needs improvement?

* The product is in constant evolution, with several key areas being improved in each iteration. * The Assets capabilities of AEM 6.3.4 were basic and with troubles to scale, but that has changed significantly in newer versions where the... more»
Drupal
Drupal
A2833aab 00f0 44a9 a6ca 8c66deffd02f avatar
Real User
Expert Drupal, SEO at a tech vendor with 51-200 employees
Mar 11 2017

What is most valuable?

I have been convinced since the start that Drupal's greatest asset is its community. Drupal's motto is "Come for the software, stay for the community". But the community has, from the start, created modules that are now a deep part of Drupal... more»

How has it helped my organization?

By using the open source and free modules provided by the community, you can jumpstart a website project really quickly. You can concentrate on developing the business part specific to the client, bringing the most added value as fast as... more»

What needs improvement?

The main complaints of the clients or newcomers to Drupal are about the UX of the admin interface. Compared to WordPress, Drupal is hard to use. It is a lot more powerful as a site building tool. In Drupal 8, the UX is now a clear focus with... more»
Microsoft 400x400
Microsoft
Anonymous avatar x80
Real User
Sr. Business Systems Analyst at a insurance company with 1,001-5,000 employees
Feb 23 2017

What is most valuable?

In general, I find SharePoint to be a very useful tool when it's configured to allow end users a certain amount of flexibility. (In one of my previous assignments, all options were completely locked down. In that kind of configuration, the... more»

How has it helped my organization?

In my previous job, I built a site to support the PMO. It consisted of a top level site that gave a view of all projects undertaken by the organization and then individual project sites that were used to manage issues, risks, changes, action... more»

What needs improvement?

I think that the current version of the product is actually quite good, but it's not always easy to find solid training and reference information, especially from Microsoft. Typically, third parties have better offerings than Microsoft, but... more»
Microsoft 400x400
Microsoft
Anonymous avatar x80
Real User
Systems Analyst at a university with 1,001-5,000 employees
Oct 10 2016

What is most valuable?

* User permissions and document libraries * Basic CMS capabilities with user-based permissions * Ability to tie into other products to extend and scale the platform

How has it helped my organization?

We use SharePoint largely as an internal intranet; users are organized through AD and into their respective teams. Each team is responsible for their own websites and areas and web parts to handle data processing, telemetry/analytics, and... more»

What needs improvement?

* Ease of use * Out-of-the-box experience * Learning curve For the most part, the tool is useable, but there are many end users who still find it difficult overall. As a developer, I am able to find my way through the interfaces with time,... more»
Ab4361ff a035 4239 ae3c c74ecc76bc80 avatar
Real User
Web Project Manager at a government with 1,001-5,000 employees
Sep 21 2016

What is most valuable?

The ability to have all business owners own, author, and manage content and communications is very valuable. I can use Connections and eliminate use of other software/tools, and it greatly reduces my need for IT support for simple requests.... more»

How has it helped my organization?

Prior to our use of IBM Connections, any internal web info had to go through a help desk process. It was time consuming. And the business owner of that info had no control or say of how that info was displayed or organized.

What needs improvement?

I understand this is about IBM making money. But I want all the features/capabilities in the base package. For example, one thing I don’t have is the IBM Connections full-documentation solution. Or at least greatly reduce it.
Drupal
Drupal
Anonymous avatar x80
Real User
Drupal Backend Developer at a tech services company with 11-50 employees
Apr 24 2017

What is most valuable?

* I appreciate the free software. * This gives us the possibility to search deep in the core of the system in case of bugs. * In addition, it enables you to improve the core functionality. This feature also helped the framework to be more... more»

How has it helped my organization?

We use Drupal to develop most of our clients' sites because the CMS features and the development framework give us the possibility to expend less time in the repetitive functionality, such as the user login or in the content management... more»

What needs improvement?

I think Drupal has to improve the UX for some administrative pages, such as the modules list page. When I talk about improvements in user experience of the administration page, specifically in the modules list page, I mean that this page is... more»
Anonymous avatar x80
Vendor
Sr. Technology Architect / Senior Mgr at a tech services company with 1,001-5,000 employees
May 23 2017

What is most valuable?

* Overall modularity in architecture * OOTB support for SPA * Enhancements in marketing experience: user segmentation, targeting, analytics, single customer view, enhanced UI, and content management capabilities

How has it helped my organization?

Considering the overall drive towards providing a digital experience to clients, to provide a connected experience, federated touchpoints, dynamic personalization, customer context and interactions, the product has evolved very strongly from... more»

What needs improvement?

Aspects of Campaign management and audience targeting is fast maturing, where the experience tracked in online channels are feeding into the offline journeys and influencing the content promoted from that channel and vice versa the learnings... more»
Drupal
Drupal
C5cdd9e1 edbb 4468 9987 d2ee3fa0ee11 avatar
Real User
Drupal Web Developer at a tech services company with 11-50 employees
Jun 14 2017

What is most valuable?

The hook system. This makes Drupal highly extensible and allows even custom modules to be easily extensible themselves.

How has it helped my organization?

Drupal is not an organization management system. It does not help an organization that way. Though, if I were to add a relation to that, I can say that Drupal comes with a huge community that offers their knowledge openly. Now, their... more»

What needs improvement?

I am not able to answer this question in a few or a lot of words. Drupal is a system compromised of a lot of modules.There is always room for improvement. The thing is though, that especially since Drupal 8, this is the only thing that it... more»
Charlie cmyk cyan
Atlassian
0f7481dd bb8b 4445 b485 a82cac8fd97f avatar
Real User
Principal Build and Release Engineer at a software R&D company with 501-1,000 employees
Nov 23 2016

What is most valuable?

Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work. HipChat ended up supplanting e-mail in my workflow. With the addition of a custom Bot which interacted through the... more»

How has it helped my organization?

The base product of the software as a real time communication tool really helped teams collaborate since we were geographically separated. It made it very easy to interact with remote teams. But the real value was achieved when we hooked up a... more»

What needs improvement?

The search is terrible. They keep changing how it's integrated with the desktop client which is bad enough, but the results you get back are often poor and makes it very difficult to find "old" things. You might vaguely remember having a... more»
Mindtouch
MindTouch
Anonymous avatar x80
Real User
Principal Writer & User Experience Design at a tech vendor with 5,001-10,000 employees
Apr 09 2018

What is most valuable?

* A WYSIWGY editor that generates HTML * CMS version control * Automatic search for link targets * User permissions * Modals * Easy table generation * Editing * Good customer support

How has it helped my organization?

MindTouch provides an easy way to create HTML using an MS Word-like interface. The editor, however, contains advanced, professional features, such as single-sourcing text for multiple chapters that savvy technical writers can take advantage of.

What needs improvement?

* Workflow: There are status indicators that imply draft -> finished, but they don’t really work that way. * Better support for the contextual hiding of content. Right now, the only filters are pro and non-pro. The user should be able to... more»
Enterprise social software report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Enterprise Social Software.
264,911 professionals have used our research since 2012.

Enterprise Social Software Articles

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A5223938 eed9 42af 9f16 9a9bd1568f21 avatar
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Director of Operations
Highly successful track record of delivering salesforce.com within sales, marketing and customer service sectors. Experienced in delivering both the technology enablers and the busines change required for benefit realisation. MBA, Prince II and MSP Practitioner accreditation. Salesforce.com... more>>
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Sally has 20 years' experience in global organisational change, customer service excellence and technology deployment within a range of industries. She has long been an advocate of Cloud Computing, recognising the powerful combination of effective technology, streamlined business processes and... more>>

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