We performed a comparison between 3CX Live Chat and Cisco Unified Communications based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"We have not had any bugs or glitches, the solution is stable."
"The integration between the video and voice is the most valuable solution."
"3CX is a reliable solution."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"The Click to dial feature was one of the most important features for the customer."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The support team can appear to be condescending."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Having a video call would be a nice idea."
"Its features for scheduling and generating reports need improvement."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Cisco Unified Communications is ranked 4th in Unified Communications. 3CX Live Chat is rated 8.8, while Cisco Unified Communications is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Digium Asterisk, Siemens OpenScape and Skype for Business.
See our list of best Unified Communications vendors.
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
