Compare 3CX Live Chat vs. Cisco Unified Communications

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Top Review
Quotes From Members

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533,638 professionals have used our research since 2012.
Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
1st
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
Views
1,667
Comparisons
1,451
Reviews
2
Average Words per Review
270
Rating
10.0
Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
Offer
Learn more about 3CX Live Chat
Learn more about Cisco Unified Communications
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Top Industries
REVIEWERS
Comms Service Provider57%
Media Company7%
Integrator7%
Security Firm7%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company20%
Government5%
Media Company5%
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company21%
Government8%
Outsourcing Company5%
Company Size
REVIEWERS
Small Business84%
Midsize Enterprise13%
Large Enterprise3%
REVIEWERS
Small Business29%
Midsize Enterprise43%
Large Enterprise29%

3CX Live Chat is ranked 1st in Unified Communications while Cisco Unified Communications is ranked 3rd in Unified Communications with 2 reviews. 3CX Live Chat is rated 0.0, while Cisco Unified Communications is rated 10.0. On the other hand, the top reviewer of Cisco Unified Communications writes "Enriched communications between coworkers shortening the time necessary for a call". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas Cisco Unified Communications is most compared with Cisco Jabber, Fortinet FortiVoice, Digium Asterisk, Alcatel-Lucent OpenTouch and Siemens OpenScape.

See our list of best Unified Communications vendors.

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