Cisco Unified Communications Competitors and Alternatives

Read reviews of Cisco Unified Communications competitors and alternatives
Consultant
Consulting Partner at a tech services company with 51-200 employees
Jan 01 2017

What do you think of Digium Switchvox?

Valuable Features Switchboard • Improvements to My Organization Integrated chat system enables you to send a quick message to a work colleague without calling the person Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others • Room for Improvement The switchvox mobile app • Use of Solution 4 years • Deployment Issues No • Stability Issues No, Switchvox is very stable • Scalability Issues scaling is seamless • Customer Service and Technical Support Customer Service: I would say Good, I live in West Africa Digium has always delivered Technical Support: Great • Previous Solutions I had tried Cisco at the time and flexibility of integrating with other in-house app was a problem •...
Real User
Technical Lead with 51-200 employees
Aug 01 2018

What is most valuable?

From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with... more»

How has it helped my organization?

With Asterisk-based systems, we can even offer Cisco phones, unlike other IP systems, since there is a wide variety of IP phones that are compatible with Asterisk. That is an advantage of the Asterisk solution.

What needs improvement?

CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers.

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