We performed a comparison between Cisco Unified Communications and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The Click to dial feature was one of the most important features for the customer."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"Making calls and having meetings is easy."
"The solution’s video quality is fine."
"The deployment is very fast."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"Going forward, I would like to see better call quality and reliability."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"The stability could be improved."
"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The initial setup could be simplified."
Earn 20 points
Cisco Unified Communications is ranked 4th in Unified Communications while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Cisco Unified Communications is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Cisco Unified Communications writes "I find the ability to block incoming calls based on the originating number to be the best feature, but the reporting system needs to be more in-depth". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Cisco Unified Communications is most compared with Fortinet FortiVoice, Cisco Jabber, Digium Asterisk, Siemens OpenScape and Alcatel-Lucent OmniPCX Enterprise Communication Server, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Kamailio SIP Server.
We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
