Compare Cisco Jabber vs. Cisco Unified Communications

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is.""The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""It works fine feature-wise. The Cisco Jabber features that we use work okay."

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"The Click to dial feature was one of the most important features for the customer.""We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

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Cons
"I presume that very small businesses would have a tough time justifying the investment.""Cisco Jabber is not a collaborative tool.""There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

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"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.""An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

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Top Answer: We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers.
Top Answer: The new versions of Communication Manager have improved security with authentication and authorization, as they have incorporated many advanced functions. Perhaps an improvement option could be to… more »
Top Answer: We have a Communication Manager cluster with almost 200 phones and 150 softphones (Jabber). All call handling is done with this solution. We have it integrated with Active Directory. This solution was… more »
Ranking
2nd
Views
2,280
Comparisons
1,914
Reviews
3
Average Words per Review
348
Avg. Rating
8.7
3rd
Views
2,011
Comparisons
1,791
Reviews
2
Average Words per Review
270
Avg. Rating
10.0
Popular Comparisons
Compared 19% of the time.
Compared 16% of the time.
Compared 15% of the time.
Also Known As
Jabber
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Cisco
Cisco
Overview
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
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Sample Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAGAfni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider15%
Government9%
Media Company7%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company28%
K 12 Educational Company Or School9%
Government6%
Company Size
No Data Available
REVIEWERS
Small Business29%
Midsize Enterprise43%
Large Enterprise29%
Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Cisco Unified Communications is ranked 3rd in Unified Communications with 2 reviews. Cisco Jabber is rated 8.6, while Cisco Unified Communications is rated 10.0. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Cisco Unified Communications writes "Enriched communications between coworkers shortening the time necessary for a call". Cisco Jabber is most compared with Skype for Business, 3CX, Digium Asterisk, Alcatel-Lucent OpenTouch and Mitel Application Suite, whereas Cisco Unified Communications is most compared with Fortinet FortiVoice, Digium Asterisk, Alcatel-Lucent OpenTouch, Kamailio SIP Server and Huawei SoftCo.

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