We performed a comparison between ACI Worldwide Global Payments Hub and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The case management functionality of this solution has been most valuable."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"It is a stable solution...It is a scalable solution."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"The solution has very helpful technical support."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The initial setup of medium complexity. So, there is room for improvement to make it better."
"Business specific functionality is needed."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"It needs more integration with other platforms."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"UI needs improvement."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
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ACI Worldwide Global Payments Hub is ranked 23rd in Process Automation with 1 review while Pega BPM is ranked 2nd in Process Automation with 55 reviews. ACI Worldwide Global Payments Hub is rated 8.0, while Pega BPM is rated 8.2. The top reviewer of ACI Worldwide Global Payments Hub writes "Robust cloud model support and offers competitive pricing with a pay-per-use model". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". ACI Worldwide Global Payments Hub is most compared with , whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM.
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