Pega BPM Reviews

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MallikKesavaraju
Consultant
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
Jul 25 2020

What is most valuable?

The solution's case management is its most valuable aspect. It's basically an open architecture based software, which means the main aim of the software is to provide a low-code application development environment. It has several authoring… more»

What needs improvement?

They use something called a unique model-based architecture. During development, where the database and the UI, everything comes from one single piece of architecture. Due to that sometimes the enterprise architecture teams do not like it… more»

What's my experience with pricing, setup cost, and licensing?

There are multiple models. They have enterprise licenses for each server, for the product version. If you're doing it on-premise they also have per user basis on their cloud. It depends on what your specific need is. Those vary from… more»

What other advice do I have?

We're just customers. We don't have a business relationship with Pega. Pega BPM is definitely one of the topmost BPM packages out there. It hits all the right notes for a containerized implementation. The only thing you need to be careful… more»

Which other solutions did I evaluate?

I joined the company when those decisions were already made. I wasn't part of that decision. However, in a lot of places where I've consulted as a digital transformation consultant, we did definitely compare Pega with competition such as… more»
Real User
Financial Analyst at a tech services company with 1-10 employees
Jun 10 2019

What is most valuable?

A lot of our customers are working with a digital confirmation. The enhanced features in Pega are appealing to our customers as they can use it on designs, digital agility, omnichannel or customer experience. The rapid renew structure… more»

How has it helped my organization?

We do the licensing of the product, and the capabilities of the platform have allowed us to flexible in the type of organizations we work for. Our strengths are in corrections and investigation into the organizational process. We also have… more»

What needs improvement?

In terms of improvement, we would see a benefit in Pega having better availability on the cloud side. Their presence on the cloud is not as strong as their competitors. Pega and the partners both have needs to enhance their cloud footprint… more»

Which solution did I use previously and why did I switch?

We have been using Pega BPM since our inception based on capabilities. Our expertise has helped us carve out a nice niche with the marketplace.

What other advice do I have?

I would place Pega BPM at around an 8.5 out of 10 because of the cloud and RPA issues. However, Pega is an excellent choice. It is efficient and does what it is supposed to do. It is extremely important to choose the right product and… more»
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.
RutulMehta
Real User
Assistant Vice President at Barclays Bank
Jan 29 2020

What is most valuable?

In terms of features that I have found most valuable, there are lots of new things in Appian BPM, maybe six in this newer version. Earlier, what we needed to do if we wanted to deploy some code into the other environment was to upload it into the environment, take a patch from the other environment… more»

What needs improvement?

In terms of areas that need to be improved, I would say the timeout. This is because sometimes when we are patching some data from the database, we are getting added as a timeout. I would like to build a solution for that or to improve that feature, because by doing so the process will be trimmed… more»

Which solution did I use previously and why did I switch?

I like Appian BPM. In Appian BPM I need to code for the components. If it's a bigger program, depending on the sizing, I read about using Pega BPM for that. But I'm working as an Appian Lead and working on Appian BPM tools for about three years. About a year ago, I was working as a DOS developer and… more»

What other advice do I have?

I would definitely let people know about it. Let me give you a scenario. Let's say there is a banking system. Generally, people come to the bank, fill out the form, and submit it. Then a record will be created in the system. So what happens by using the Pega BPM is that we can clearly identify the… more»
Real User
Principal Business Analyst at a tech services company with 501-1,000 employees
Jul 26 2020

What is most valuable?

The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy. All the features that are related to case management are pretty outstanding.

What needs improvement?

It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there. Because the platform… more»

What's my experience with pricing, setup cost, and licensing?

I think the pricing reasonable. On the other hand, Pega has a clear focus on future companies. So, they say, "Okay, this is for our main customer focus," and this is, in my eyes, a bit of a pity because I think the technique and the software are really mature and could be very helpful for other… more»

What other advice do I have?

My advice would be to have a focus on what the main purpose of the VPN platform is. Are you really looking for a VPN platform, something that is gathering all the VPN processes in the whole company, or is it just for reporting some processes like a customer process and connecting it to an SAP… more»
Oleksii Prokopovych
Real User
PRPC Developer at a tech services company with 1,001-5,000 employees
May 30 2019

What is most valuable?

Some of our clients are still waiting to upgrade from Pega 6 to Pega 7. Only a variety will upgrade from 7 to 8. Overall, Pega 8 is a good platform with improvement.

How has it helped my organization?

What I found useful is irrelevant when our customers often could not afford a full Pega solution. I'd like to see them introduce some cheaper or more affordable solutions.

What needs improvement?

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. For example, some way for the Pega out of the box tools to support UGS. That would be very wise. My issue is that the UI is hard to see in some small details. You can't do fast… more»

What other advice do I have?

My main advice is to look over the solutions for each customer base to understand the main features in Pega and what should be done or shouldn't be done. In my experience, I've met some people who say that Pega is quite expensive and hadn't even the slightest idea of how to use it and these… more»
Giovanni Vanini
Real User
Director at PricewaterhouseCoopers
Mar 06 2020

What is most valuable?

The most valuable feature is the situational layer cake. It's a feature of the tool that allows us to specialize a process according to different countries, products, or other dimensions. This means that we can create complex processes that… more»

What needs improvement?

Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.

What's my experience with pricing, setup cost, and licensing?

The price of this solution, including installation and configuration, is comparable to competing vendors.

Which solution did I use previously and why did I switch?

One of our clients was using a BPM solution by TIBCO before switching to Pega. TIBCO is more technical, whereas Pega is more business-oriented.

What other advice do I have?

My advice to anybody who is implementing this solution is to make sure that they understand it. For example, we are certified in the usage of Pega BPM. It's a very complete product but it is not a simple one. They need to use the right… more»
Real User
Director (Delivery) at a tech services company with 501-1,000 employees
Mar 12 2020

What is most valuable?

The solution offers excellent workflows. The amount of processes a user can access is very broad. The integrations within the solution are excellent. The solution has the ability to manage different versions of rules. Overall, there isn't a feature on the solution that isn't useful. The solution is… more»

What needs improvement?

There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.

Which solution did I use previously and why did I switch?

I've previously had some experience with Appian. They are actually quite different solutions. It's hard to compare them.

What other advice do I have?

We have a business relationship with Pega. We handle both on cloud or on-premises deployments according to the client's needs. Many financial institutions prefer on-premises, because of the data security. However, even some of the banks have opted for cloud as well. I'd advise other organizations to… more»
MikhailLyubimov
Real User
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
Oct 08 2019

What is most valuable?

Pega is currently number one in BPM and case management solutions, according to Gartner and Forrester. I like that it’s mostly a no-code platform. It’s also more of an enterprise-level solution. It looks like a front end stack. There are dozens of applications that are just moored to each other. However, Pega feels like one solution. The interface is quite simple and easy to use, even for… more»

What needs improvement?

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The RPA also needs improvement. Pega has its own RPA, via an acquisition a couple of years ago. They bought OpenSpan and tried to rewrite it to Pega's platform. It still has some gaps. For example, they have no machine learning. If they want to be more mature in the… more»

What other advice do I have?

We are using both public and private cloud and on-premises deployment solutions. We're using product versions seven and eight and have previously used product version six. We’re a Pega partner. I would rate the solution ten out of ten.
See 6 More Pega BPM Reviews

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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.

Pega BPM Questions

What is Pega BPM?

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Also known as
Pegasystems, SmartBPM
Pega BPM customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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