Pega BPM Reviews
Jun 10 2019
Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers
What is most valuable?A lot of our customers are working with a digital confirmation. The enhanced features in Pega are appealing to our customers as they can use it on designs, digital agility, omnichannel or customer experience. The rapid renew structure… more»
How has it helped my organization?We do the licensing of the product, and the capabilities of the platform have allowed us to flexible in the type of organizations we work for. Our strengths are in corrections and investigation into the organizational process. We also have… more»
What needs improvement?In terms of improvement, we would see a benefit in Pega having better availability on the cloud side. Their presence on the cloud is not as strong as their competitors. Pega and the partners both have needs to enhance their cloud footprint… more»
Which solution did I use previously and why did I switch?We have been using Pega BPM since our inception based on capabilities. Our expertise has helped us carve out a nice niche with the marketplace.
What other advice do I have?I would place Pega BPM at around an 8.5 out of 10 because of the cloud and RPA issues. However, Pega is an excellent choice. It is efficient and does what it is supposed to do. It is extremely important to choose the right product and… more»
Mar 18 2018
What is most valuable?I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your… more»
How has it helped my organization?It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of… more»
What needs improvement?The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through… more»
What's my experience with pricing, setup cost, and licensing?They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your… more»
Which solution did I use previously and why did I switch?I was working with various other products like Savvion BPM and IBM VPN. Because some of the customer situations, we switched them from those applications to Pega, and I… more»
What other advice do I have?You really need to know how you are going to use this product. Is it for customer service? Is it for marketing? Is it for robotic automation? Is it for other things? You… more»
Which other solutions did I evaluate?We evaluated IBM BPM and Appian.
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May 30 2019
What is most valuable?Some of our clients are still waiting to upgrade from Pega 6 to Pega 7. Only a variety will upgrade from 7 to 8. Overall, Pega 8 is a good platform with improvement.
How has it helped my organization?What I found useful is irrelevant when our customers often could not afford a full Pega solution. I'd like to see them introduce some cheaper or more affordable solutions.
What needs improvement?What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. For example, some way for the Pega out of the box tools to support UGS. That would be very wise. My issue is that the UI is hard to see in some small details. You can't do fast… more»
What other advice do I have?My main advice is to look over the solutions for each customer base to understand the main features in Pega and what should be done or shouldn't be done. In my experience, I've met some people who say that Pega is quite expensive and hadn't even the slightest idea of how to use it and these… more»
Oct 08 2019
What is most valuable?Pega is currently number one in BPM and case management solutions, according to Gartner and Forrester. I like that it’s mostly a no-code platform. It’s also more of an enterprise-level solution. It looks like a front end stack. There are dozens of applications that are just moored to each other. However, Pega feels like one solution. The interface is quite simple and easy to use, even for… more»
What needs improvement?Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The RPA also needs improvement. Pega has its own RPA, via an acquisition a couple of years ago. They bought OpenSpan and tried to rewrite it to Pega's platform. It still has some gaps. For example, they have no machine learning. If they want to be more mature in the… more»
What other advice do I have?We are using both public and private cloud and on-premises deployment solutions. We're using product versions seven and eight and have previously used product version six. We’re a Pega partner. I would rate the solution ten out of ten.
May 15 2019
What is most valuable?The most valuable features are case management and integration services.
How has it helped my organization?This product makes it easier to connect to multiple applications because integration through API or web services is very easy. That is one thing that has helped. The… more»
What needs improvement?The unit testing needs to improve, as well as the user interface. In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning… more»
What's my experience with pricing, setup cost, and licensing?The licensing fees are based on the number of users.
Which solution did I use previously and why did I switch?We did not use another solution prior to this one, so we started with Pega.
What other advice do I have?This product is pretty easy to work with. Sometimes you need experts, and it can be difficult to find Pega experts. Otherwise, it's a good tool to work with. I would rate… more»
Which other solutions did I evaluate?I don't think that we evaluated other solutions. We were happy with what the tool was offering and chose it.
Oct 03 2019
What is most valuable?The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system. From an end-user perspective, you can build a really good user experience with the user interface they offer.
What needs improvement?The solution could use more plugins. The pricing model needs to be improved. Right now, it's too expensive.
What's my experience with pricing, setup cost, and licensing?The licensing depends on each client, but largely they charge a yearly licensing fee. There are extra costs, such as certification of developers that need to work on the solution. You need people with previous experience or they have to get the certification, which is basically an extra cost.
What other advice do I have?We use the on-premises deployment model. I'd rate the solution ten out of ten. It's a robust system that makes it easy to create your basic applications. It is a premium platform, however, so it is costly.
Jan 17 2020
What do you think of Pega BPM?
What is most valuable?The marketing automation is very good. The solution is very convenient to use.
What needs improvement?The solution would benefit from more integration capabilities. There are some tools within the solution that are difficult to use.
For how long have I used the solution?I've been using the solution for 1.5 years.
What do I think about the stability of the solution?The stability has been good. We haven't had any issues.
What do I think about the scalability of the solution?The scalability of the solution is very good.
How are customer service and technical support?We've never contacted technical support.
Which solution did I use previously and why did I switch?I've previously worked with Bizagi, and I find this solution has more…
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What is Pega BPM?
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
Also known asPegasystems, SmartBPM
Pega BPM customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement