Pega BPM Reviews

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Real User
Financial Analyst at a tech services company with 1-10 employees
Jun 10 2019

What is most valuable?

A lot of our customers are working with a digital confirmation. The enhanced features in Pega are appealing to our customers as they can use it on designs, digital agility, omnichannel or customer experience. The rapid renew structure… more»

How has it helped my organization?

We do the licensing of the product, and the capabilities of the platform have allowed us to flexible in the type of organizations we work for. Our strengths are in corrections and investigation into the organizational process. We also have… more»

What needs improvement?

In terms of improvement, we would see a benefit in Pega having better availability on the cloud side. Their presence on the cloud is not as strong as their competitors. Pega and the partners both have needs to enhance their cloud footprint… more»

If you previously used a different solution, which one did you use and why did you switch?

We have been using Pega BPM since our inception based on capabilities. Our expertise has helped us carve out a nice niche with the marketplace.

What other advice do I have?

I would place Pega BPM at around an 8.5 out of 10 because of the cloud and RPA issues. However, Pega is an excellent choice. It is efficient and does what it is supposed to do. It is extremely important to choose the right product and… more»
Mallik Kesavaraju
Consultant
Associate Director at a tech services company with 10,001+ employees
Mar 18 2018

What is most valuable?

I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your… more»

How has it helped my organization?

It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of… more»

What needs improvement?

The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through… more»

What's my experience with pricing, setup cost, and licensing?

They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your… more»

If you previously used a different solution, which one did you use and why did you switch?

I was working with various other products like Savvion BPM and IBM VPN. Because some of the customer situations, we switched them from those applications to Pega, and I… more»

What other advice do I have?

You really need to know how you are going to use this product. Is it for customer service? Is it for marketing? Is it for robotic automation? Is it for other things? You… more»

Which other solutions did I evaluate?

We evaluated IBM BPM and Appian.
Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: October 2019.
371,355 professionals have used our research since 2012.
Oleksii Prokopovych
Real User
PRPC Developer at a tech services company with 1,001-5,000 employees
May 30 2019

What is most valuable?

Some of our clients are still waiting to upgrade from Pega 6 to Pega 7. Only a variety will upgrade from 7 to 8. Overall, Pega 8 is a good platform with improvement.

How has it helped my organization?

What I found useful is irrelevant when our customers often could not afford a full Pega solution. I'd like to see them introduce some cheaper or more affordable solutions.

What needs improvement?

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. For example, some way for the Pega out of the box tools to support UGS. That would be very wise. My issue is that the UI is hard to see in some small details. You can't do fast… more»

What other advice do I have?

My main advice is to look over the solutions for each customer base to understand the main features in Pega and what should be done or shouldn't be done. In my experience, I've met some people who say that Pega is quite expensive and hadn't even the slightest idea of how to use it and these… more»
MikhailLyubimov
Real User
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
Oct 08 2019

What is most valuable?

Pega is currently number one in BPM and case management solutions, according to Gartner and Forrester. I like that it’s mostly a no-code platform. It’s also more of an enterprise-level solution. It looks like a front end stack. There are dozens of applications that are just moored to each other. However, Pega feels like one solution. The interface is quite simple and easy to use, even for… more»

What needs improvement?

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The RPA also needs improvement. Pega has its own RPA, via an acquisition a couple of years ago. They bought OpenSpan and tried to rewrite it to Pega's platform. It still has some gaps. For example, they have no machine learning. If they want to be more mature in the… more»

What other advice do I have?

We are using both public and private cloud and on-premises deployment solutions. We're using product versions seven and eight and have previously used product version six. We’re a Pega partner. I would rate the solution ten out of ten.
AlokPillai
Consultant
Functional Consultant at a financial services firm with 10,001+ employees
May 15 2019

What is most valuable?

The most valuable features are case management and integration services.

How has it helped my organization?

This product makes it easier to connect to multiple applications because integration through API or web services is very easy. That is one thing that has helped. The… more»

What needs improvement?

The unit testing needs to improve, as well as the user interface. In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning… more»

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of users.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one, so we started with Pega.

What other advice do I have?

This product is pretty easy to work with. Sometimes you need experts, and it can be difficult to find Pega experts. Otherwise, it's a good tool to work with. I would rate… more»

Which other solutions did I evaluate?

I don't think that we evaluated other solutions. We were happy with what the tool was offering and chose it.
Real User
System Architect at a tech vendor with 10,001+ employees
Oct 03 2019

What is most valuable?

The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system. From an end-user perspective, you can build a really good user experience with the user interface they offer.

What needs improvement?

The solution could use more plugins. The pricing model needs to be improved. Right now, it's too expensive.

What's my experience with pricing, setup cost, and licensing?

The licensing depends on each client, but largely they charge a yearly licensing fee. There are extra costs, such as certification of developers that need to work on the solution. You need people with previous experience or they have to get the certification, which is basically an extra cost.

What other advice do I have?

We use the on-premises deployment model. I'd rate the solution ten out of ten. It's a robust system that makes it easy to create your basic applications. It is a premium platform, however, so it is costly.
Brent Reed
Real User
Founder at Tactec Strategic Solutions Inc.
Jan 11 2018

What is most valuable?

Pega Cloud and Pega BPM, because they allowed us to develop and quickly release with confidence using cloud technologies. We limited disruption on core operational systems while proving the business and technology requirements.

How has it helped my organization?

Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

What needs improvement?

Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services.

Articles

User Assessments By Topic About Pega BPM

Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: October 2019.
371,355 professionals have used our research since 2012.

Pega BPM Questions

What is Pega BPM?

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Also known as
Pegasystems, SmartBPM
Pega BPM customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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