We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"Good user interface and good add option."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"The most valuable feature for the organization is the Document Store."
"It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable."
"The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"It is a stable product."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The solution is operating well overall."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The configuration is not that easy, and the initial deployment took three months."
"We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
"The product is extremely complex to use and administrate."
"We have been experiencing bad performance and instability."
"They don't have a mechanism to achieve processes, data sources, and data."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"I would like to see the front-end support improved because it should be fully integrated and supported."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"This is a quite expensive product."
"Business specific functionality is needed."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"The initial setup takes time."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
