Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters.
This solution is very stable.
It excels at analytics. It provides visibility across all activities of a company's processes and performance.
It helps improve your process through continual measurement.
It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable.
It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation.
Provides the power to understand and automate processes.
Our customers use the solution as a workflow platform to manage their processes.
The interface is quite simple and easy to use, even for beginners.
The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.
Powerful, full-featured business process management with excellent support
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.
The most valuable features are case management and integration services.
It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.
The user interface and the ease of developing the workflow for an application are valuable features.
Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.
We care about technology and support because support is very important and a BPM is not easy to implement.
I would like to see a lot more case studies.
The user experience, while it has improved, should continue to improve.
The business would like to use the product with a lot less IT and equipment involvement.
Better integration with other products in the automation suite.
Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction.
I would like it more documentation during the design phase.
We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes.
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.
The pricing model needs to be improved. Right now, it's too expensive.
Lack of stronger cloud support is somewhat inconvenient for users and implementation.
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.
The unit testing needs to improve, as well as the user interface.
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.
There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.
It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.
Pricing and Cost Advice
It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly.
The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from.
It has a low cost to implement. You'll get your money back in the same year that you complete the project.
Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit.
We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM.
It gives us a good return on investment.
We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did.
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.
The licensing fees are based on the number of users.
They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.
They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.
out of 75 in Business Process Management
Average Words per Review
out of 75 in Business Process Management
Average Words per Review
Compared 25% of the time.
Compared 9% of the time.
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Compared 23% of the time.
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Compared 13% of the time.
Also Known As
|WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server||Pegasystems, SmartBPM|
|IBM Business Process Manager is a comprehensive BPM platform giving you visibility and insight to manage business processes. It scales smoothly and easily from an initial project to a full enterprise-wide program harnesses complexity in a simple environment to better meet customer needs.|
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
Learn more about IBM BPM
Learn more about Pega BPM
|Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo||The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement|
Financial Services Firm62%
Non Tech Company5%
Software R&D Company23%
Financial Services Firm18%
Comms Service Provider15%
Financial Services Firm71%
Software R&D Company14%
Software R&D Company32%
Financial Services Firm13%
Comms Service Provider10%