We performed a comparison between Appgate SDP and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about Zscaler, Palo Alto Networks, Cisco and others in ZTNA as a Service."One of the most important features is stopping lateral movement across our network."
"The interface is really friendly. It's simple to understand."
"The flexibility of the tool is valuable. It is very robust. It has a very robust configuration capability."
"It is pretty stable."
"The simplicity of the SDP platform is a standout feature; instead of navigating through intricate details, users can seamlessly connect to the company's network or switch to the internet with minimal effort."
"It is a scalable solution...The support answers your questions very fast."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The user interface should be improved as it is not very easy to work with the updates."
"They could provide a single-box solution to manage tools for 4000 users. Additionally, they could add extra features to enhance remote micro connection."
"One limitation is that it's harder to provide access to multiple applications in the company with Appgate, but that's probably because of poor management."
"It would be better to connect to an application portal from any device. Documentation and support could be better."
"One thing that kind of sticks out to me is the ability to do a proper non-split tunnel. VPN tunnel-wise, it is not really a true unsplit tunnel, but I think that's just because of the way it's designed. A split VPN basically allows your system to talk to other systems without being forced down the tunnel. A VPN running in a non-split tunnel mode forces all the traffic down the tunnel to wherever you're VPNing to. It forces the traffic down so that the traffic is subject to the firewall and rules that you have in your corporate environment and such. It helps to prevent remote malicious folks that may be talking directly to that box from piggybacking into the corporate environment through it. They do it partially, but it would be nice to see more of an enterprise-level solution there."
"On the cloud, when you make some changes, it may be difficult."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"In the next release, I would like remote access to Chrome included."
"Technical support for this region can be improved."
Appgate SDP is ranked 11th in ZTNA as a Service with 6 reviews while BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews. Appgate SDP is rated 8.8, while BeyondTrust Remote Support is rated 9.0. The top reviewer of Appgate SDP writes "Helps us manage traffic-related issues and streamlines access management for the network ". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". Appgate SDP is most compared with Prisma Access by Palo Alto Networks, Zscaler Internet Access, Zscaler Zero Trust Exchange, Waverley Labs Open Source Software Defined Perimeter and Netskope Private Access, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro.
See our list of best ZTNA as a Service vendors.
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