Compare Assyst vs. Cherwell Service Management

Assyst is ranked 11th in IT Service Management (ITSM) with 3 reviews while Cherwell Service Management is ranked 17th in IT Service Management (ITSM) with 1 review. Assyst is rated 8.0, while Cherwell Service Management is rated 7.0. The top reviewer of Assyst writes "Excellent service catalog, good workflow, and great scalability capabilities". On the other hand, the top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". Assyst is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM and Zendesk Guide, whereas Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and Zendesk Guide.
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow of the solution is very good.We could quickly understand what was going on and what the customer wanted to do.

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The dashboard and the reporting functionality are the solution's most valuable features.

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Cons
Technical support could be improved.Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

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The stability, specifically in the on-premises deployment model, could be improved.

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Pricing and Cost Advice
Licensing is on an annual basis, with no additional costs.

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Ranking
Views
1,089
Comparisons
517
Reviews
3
Average Words per Review
537
Avg. Rating
8.0
Views
2,120
Comparisons
1,730
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Popular Comparisons
Compared 52% of the time.
Compared 16% of the time.
Compared 13% of the time.
Compared 11% of the time.
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Axios Systems
Cherwell Software
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Offer
Learn more about Assyst
Learn more about Cherwell Service Management
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCAusenco, Highlights for Children, B/E Aerospace
Top Industries
VISITORS READING REVIEWS
Computer Software Company40%
Government18%
Outsourcing Company8%
Construction Company8%
VISITORS READING REVIEWS
Computer Software Company39%
K 12 Educational Company Or School9%
Performing Arts8%
Comms Service Provider7%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in IT Service Management (ITSM). Updated: July 2020.
431,081 professionals have used our research since 2012.

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