We performed a comparison between Cherwell Service Management and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable features are problem management and change management."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The dashboard is very useful to get a quick overview of current tasks."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"All our activities are carried out in the one place."
"We could quickly understand what was going on and what the customer wanted to do."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Individual user profiles that can be configured as templates to minimize data entry."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The product is quite flexible."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"A high level of ERP can be handled in IFS."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"Aspects of HR and payroll could be better."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"The solution needs to improve its documentation and user-friendliness."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"There should be some improvements in the predefined templates in IFS Applications."
Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. Cherwell Service Management is rated 7.2, while IFS Cloud Platform is rated 7.8. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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