We performed a comparison between BeyondTrust Remote Support and Claroty Platform based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"It has allowed us to quickly address the needs and issues of our end users."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"This is a very secure product."
"I personally like the ability to share files with other machines."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The product's integration capabilities are an area of concern where improvements are required."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Claroty Platform is ranked 22nd in Remote Access with 1 review. BeyondTrust Remote Support is rated 9.0, while Claroty Platform is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Claroty Platform writes "Provides good visibility of the devices in a user's environment". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Claroty Platform is most compared with Nozomi Networks, Tenable OT Security, Dragos, Darktrace and Armis.
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