Compare BigPanda vs. PagerDuty

BigPanda is ranked 4th in IT Alerting and Incident Management with 3 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 2 reviews. BigPanda is rated 8.6, while PagerDuty is rated 8.6. The top reviewer of BigPanda writes "Alert aggregation and the correlation platform are extremely useful, streamlining our incident management". On the other hand, the top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". BigPanda is most compared with Moogsoft, Splunk and PagerDuty, whereas PagerDuty is most compared with ServiceNow, Everbridge IT Alerting and OpsGenie. See our BigPanda vs. PagerDuty report.
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4,375 views|2,687 comparisons
PagerDuty Logo
5,522 views|4,213 comparisons
Most Helpful Review
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Find out what your peers are saying about BigPanda vs. PagerDuty and other solutions. Updated: January 2020.
391,616 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The program is very stable.Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in.

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PagerDuty is very stable and very reliable.

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Cons
The usability needs to improve, because it is a pure code environment.Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.

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Something that needs to be improved, is adding multilingual support.

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Pricing and Cost Advice
They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

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Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.

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Ranking
Views
4,375
Comparisons
2,687
Reviews
3
Average Words per Review
487
Avg. Rating
8.7
Views
5,522
Comparisons
4,213
Reviews
2
Average Words per Review
340
Avg. Rating
8.5
Top Comparisons
Compared 42% of the time.
Compared 16% of the time.
Compared 7% of the time.
Compared 25% of the time.
Compared 18% of the time.
Compared 16% of the time.
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BigPanda
PagerDuty
Overview

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

Offer
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Sample Customers
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Top Industries
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider16%
Media Company8%
Insurance Company7%
REVIEWERS
Financial Services Firm40%
Manufacturing Company10%
Logistics Company10%
Comms Service Provider10%
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider14%
Media Company11%
Financial Services Firm9%
Find out what your peers are saying about BigPanda vs. PagerDuty and other solutions. Updated: January 2020.
391,616 professionals have used our research since 2012.
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