BigPanda Reviews

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Larry Cassidy
Vendor
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Mar 27 2018

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also… more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket… more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one… more»

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With… more»

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be… more»
Anonymous User
Real User
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Mar 19 2018

What is most valuable?

* Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various… more»

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of… more»

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a… more»

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What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

BigPanda customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

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