BigPanda Overview

BigPanda is the #3 ranked solution in our list of top IT Alerting and Incident Management tools. It is most often compared to Moogsoft: BigPanda vs Moogsoft

What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit for more information.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: March 2021

BigPanda Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

BigPanda Video

Pricing Advice

What users are saying about BigPanda pricing:
  • "They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
  • "We pay $200,000 USD per year."

BigPanda Reviews

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Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Top 5Leaderboard
May 29, 2020
Alert aggregation and the correlation platform are extremely useful, streamlining our incident management

What is our primary use case?

We use BigPanda to aggregate alerts from multiple sources (Nagios, Sensu, Wavefront, Splunk, etc.) and correlate related alerts into incidents.

Pros and Cons

  • "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
  • "We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
  • "Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.
Global Process Owner at a pharma/biotech company with 10,001+ employees
Real User
Sep 12, 2019
Predictive analysis enhances our forecast but the usability needs to be improved

What is our primary use case?

We primarily use this solution for predictive analysis and for enhancing our forecast.

Pros and Cons

  • "The program is very stable."
  • "The usability needs to improve, because it is a pure code environment."

What other advice do I have?

My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market. On a scale of one to ten, I will rate this solution a seven.
Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: March 2021.
473,792 professionals have used our research since 2012.
Krishna Reddy
DevOps Engineer at ITOrizon
Real User
Top 5Leaderboard
Aug 13, 2020
Feature-rich, stable, and the interface is user-friendly

What is our primary use case?

We use BigPanda for monitoring and management. Our servers are all configured with New Relic, which sends the data to BigPanda.

Pros and Cons

  • "The main thing that we like about BigPanda is the user interface."
  • "The cost of this product is too high compared to New Relic."

What other advice do I have?

Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost. I would rate this solution an eight out of ten.