BigPanda Reviews

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Real User
Principal Operations Engineer at a tech vendor with 5,001-10,000 employees
Mar 27 2018

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main... more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the necessary teams to troubleshoot an issue. BigPanda pulls all this together... more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused... more»
Real User
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Mar 19 2018

What is most valuable?

* Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also... more»

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda. Having said that, BigPanda has been awesome at taking... more»

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What is BigPanda?

BigPanda is an incident management SaaS platform for IT operations and devops. It lets your team organize, track, snooze, assign and update alerts from your monitoring systems, including Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty and many more.
BigPanda customers
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
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