BigPanda Reviews

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Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
May 29 2020

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also made extensive use of the outbound integrations to… more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the… more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data… more»

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which solution did I use previously and why did I switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the… more»

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving… more»

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.
Real User
Global Process Owner at a pharma/biotech company with 10,001+ employees
Sep 12 2019

What needs improvement?

The usability needs to improve because it is a pure code environment. It would be good if they could have a pre-designed code like the new tools that are in the market now. UiPath, for example, offers drag and drop. If this feature can be added, I think it will be a breakthrough. It will completely change the solution and attract even seasonal coders and make it more valuable.

Which solution did I use previously and why did I switch?

We use BigPanda now and we will continue to do so, as long as it can deal with machine learning and artificial intelligence predicted by analysis, as it is our main focus. As much as it's a new product in the market, we are also flexible to get any product that we are interested in.

What other advice do I have?

My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market. On a scale of one to ten, I will rate this solution a seven.


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BigPanda Questions

What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit for more information.

BigPanda customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

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