BigPanda Reviews

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Larry Cassidy
Real User
Principal Operations Engineer at a tech vendor with 5,001-10,000 employees
Mar 27 2018

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also... more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket,... more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with... more»

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which solutions did we use previously?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With... more»

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be... more»
Real User
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Mar 19 2018

What is most valuable?

* Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various... more»

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the... more»

Which solutions did we use previously?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of... more»

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a... more»


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What is BigPanda?

BigPanda is an incident management SaaS platform for IT operations and devops. It lets your team organize, track, snooze, assign and update alerts from your monitoring systems, including Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty and many more.
BigPanda customers
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
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