BigPanda Reviews

Larry Cassidy

Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees

Mar 27 2018

Alert aggregation and the correlation platform are extremely useful, streamlining our incident management

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules. We have also made extensive use of the outbound integrations to… more»

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the… more»

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data… more»

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which solution did I use previously and why did I switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the… more»

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving… more»

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.

3 comments

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Global NOC Manager at a software R&D company with 1,001-5,000 employees

Mar 19 2018

Deduplicates alerts and correlates seemingly unrelated alerts, to create a clearer picture

What is most valuable?

* Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go… more»

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda. Having said that… more»

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of deduplication, machine learning) as well as the ability to easily… more»

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a working partnership with their customers and they are truly… more»

Which other solutions did I evaluate?

Moogsoft and ServiceNow.

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GPowner67

Global Process Owner at a pharma/biotech company with 10,001+ employees

Sep 12 2019

Predictive analysis enhances our forecast but the usability needs to be improved

What needs improvement?

The usability needs to improve because it is a pure code environment. It would be good if they could have a pre-designed code like the new tools that are in the market now. UiPath, for example, offers drag and drop. If this feature can be added, I think it will be a breakthrough. It will completely change the solution and attract even seasonal coders and make it more valuable.

Which solution did I use previously and why did I switch?

We use BigPanda now and we will continue to do so, as long as it can deal with machine learning and artificial intelligence predicted by analysis, as it is our main focus. As much as it's a new product in the market, we are also flexible to get any product that we are interested in.

What other advice do I have?

My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market. On a scale of one to ten, I will rate this solution a seven.

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BigPanda Questions

What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

BigPanda customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

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