We performed a comparison between BigPanda and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is user-friendly and has good performance and certification."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"The best of a bad lot was the error message deduping."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"One of the most valuable features of BigPanda is its user-friendly interface."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"The solution is very capable and user friendly."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is easy to use and simple to learn."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is a product that is familiar for a lot of users."
"Their Event Management is very good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"Lacks sufficient dashboard features."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"BigPanda attempts a little of everything and fails at most."
"The usability needs to improve, because it is a pure code environment."
"The cost of this product is too high compared to New Relic."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"We had to use a partner for the deployment."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The product needs to add a workflow insight tool."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"It should have better integrations with other solutions."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"I advise others not to customize a lot while using the solution."
More ServiceNow IT Operations Management Pricing and Cost Advice →
BigPanda is ranked 40th in IT Infrastructure Monitoring with 12 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. BigPanda is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus and Splunk Enterprise Security, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Morpheus. See our BigPanda vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.