BigPanda Pros and Cons

BigPanda Pros

Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.
We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.
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GlobalNoc3d1
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in.
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GPowner67
Global Process Owner at a pharma/biotech company with 10,001+ employees
The program is very stable.
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BigPanda Cons

Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.
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GlobalNoc3d1
Global NOC Manager at a software R&D company with 1,001-5,000 employees
Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.
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GPowner67
Global Process Owner at a pharma/biotech company with 10,001+ employees
The usability needs to improve, because it is a pure code environment.
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Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: October 2019.
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