Compare BMC Remedyforce vs. Zendesk

BMC Remedyforce is ranked 7th in Help Desk Software with 5 reviews while Zendesk is ranked 23rd in Help Desk Software. BMC Remedyforce is rated 8.4, while Zendesk is rated 0. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, BMC Remedyforce is most compared with ServiceNow, BMC Helix ITSM and Salesforce Service Cloud, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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BMC Remedyforce Logo
2,685 views|1,935 comparisons
Zendesk Logo
4,754 views|3,914 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions.

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397,408 professionals have used our research since 2012.
Ranking
7th
out of 44 in Help Desk Software
Views
2,685
Comparisons
1,935
Reviews
4
Average Words per Review
661
Avg. Rating
8.8
23rd
out of 44 in Help Desk Software
Views
4,754
Comparisons
3,914
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 52% of the time.
Compared 28% of the time.
Compared 50% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
Remedyforce
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BMC
Zendesk
Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about BMC Remedyforce
Learn more about Zendesk
Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider13%
Newspaper7%
K 12 Educational Company Or School6%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Non Profit10%
Marketing Services Firm10%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider8%
Government8%
Media Company8%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.