We performed a comparison between Broadcom Clarity and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I enjoy the Risks/Issues section.I use that to raise things before they happen."
"It's very good out of the box, without configurations required."
"Upgrades were pretty straightforward. CA took care of everything, we just did the testing."
"What has been valuable are the workflows that are there today in order to keep our executive staff informed as well as our program managers and department managers."
"Broadcom Clarity PPM's most valuable feature is the plenty of modules, such as portfolio, project, resource, and time."
"You can identify resources by roles."
"It makes the whole lifecycle of project management a lot easier than using the legacy systems, which we are retiring every few months because of PPM."
"It is very stable. We are on demand. With on demand, those guys keep it running."
"Ability to scan barcodes and a great search feature."
"Depending on the size of your organization, is pretty standard and useful."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"When you are going to a more collaborative based approach, PPM does not support that."
"Their online documentation is okay. It is not great. It is hard to get to some of the answers to the things that we may be running into, such as use cases that we are trying to fix. So, frequently we have to put in tickets."
"Could be using more updated technologies."
"There are some tool limitations. We had to create some of our own summary competencies to create more of an agile tool concept, or an agile team concept, that they did not really have."
"We see it as overhead. Let us collect all the data in one place. Which, it is always nice to have everything in one place, but it does cause that overhead."
"The user interface (UI) needs to be improved. Right now, it's not the best."
"CA Communities need a lot of improvement."
"In the community, I do not see a lot of answers. A lot of people asking lots of questions, but I am not seeing a lot of answers come through."
"Freshservice's technical support has issues with delays and translations."
"Not integrated with Google."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"It's hard to interact directly with the users themselves."
"We'd like better integration with other products."
"A chat bot needs to be added to the portal."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
Broadcom Clarity is ranked 6th in Project Management Software with 136 reviews while Freshservice is ranked 10th in Project Management Software with 29 reviews. Broadcom Clarity is rated 8.0, while Freshservice is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, ServiceNow Strategic Portfolio Management and Smartsheet, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Broadcom Clarity vs. Freshservice report.
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