CA Cloud Service Management vs. SCSM

CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 2 reviews vs SCSM which is ranked 22nd in IT Service Management (ITSM). The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Quotes From Members Comparing CA Cloud Service Management vs. SCSM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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291,675 professionals have used our research since 2012.
Ranking
RANKING
Views
2,565
Comparisons
406
Reviews
2
Followers
310
Avg. Rating
7.5
Views
5,802
Comparisons
3,203
Reviews
0
Followers
297
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Compared 28% of the time.
Compared 13% of the time.
See more SCSM competitors »
Also Known As
Also Known AsNimsoft Service DeskSystem Center Service Manager
Website/Video
Website/VideoCA Technologies
Microsoft
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
OFFER
Learn more about CA Cloud Service Management
Learn more about SCSM
Sample Customers
Sample CustomersOakwood Systems GroupFibabanka, UMC Health System
Top Industries
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Newspaper
13%
Media Company
13%
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
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