Compare CA Cloud Service Management vs. SCSM

CA Cloud Service Management is ranked 14th in IT Service Management (ITSM) with 1 review while SCSM which is ranked 13th in IT Service Management (ITSM) with 2 reviews. CA Cloud Service Management is rated 8.0, while SCSM is rated 7.0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Read 2 SCSM reviews.
7,167 views|2,417 comparisons
Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: August 2019.
359,759 professionals have used our research since 2012.
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It is an expensive solution.It is a lower price vs. other things on the market.

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Ranking
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Also Known As
Nimsoft Service DeskSystem Center Service Manager
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CA Technologies
Microsoft
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Learn more about CA Cloud Service Management
Learn more about SCSM
Sample Customers
Oakwood Systems GroupFibabanka, UMC Health System
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: August 2019.
359,759 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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