CA Cloud Service Management vs SCSM

CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 4 reviews vs SCSM which is ranked 23rd in IT Service Management (ITSM) with 0 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus.
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CA Cloud Service Management
SCSM
18327
18602
Most Helpful Review
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Quotes From Members Comparing CA Cloud Service Management vs SCSM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
252,837 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
5,750
Comparisons
3,861
Reviews
0
Followers
588
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Servicenow
Compared 7% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more SCSM competitors »
Also Known As
Also Known AsNimsoft Service DeskSystem Center Service Manager
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Microsoft
  • Vendor 7622 screenshot 1518888138
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Sample Customers
Sample CustomersOakwood Systems GroupFibabanka, UMC Health System
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Newspaper
13%
Media Company
13%
VISITORS READING REVIEWS
Transportation Company
22%
Non Tech Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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252,837 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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