Compare ConnectWise Control vs. Splashtop Remote Support

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

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"The solution is very fast.""The ability to use mobile devices is helpful because we can support our clients from anywhere."

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Cons
"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

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"The solution should add more options and tools for shortcuts, administration, etc.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

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Pricing and Cost Advice
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"The licensing fees are less than $400 per year."

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Top Answer: The solution is very fast.
Top Answer: The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.
Top Answer: We primarily use the solution to help support external customers.
Ranking
8th
out of 31 in Remote Access
Views
2,338
Comparisons
1,472
Reviews
2
Average Words per Review
961
Avg. Rating
8.5
13th
out of 31 in Remote Access
Views
843
Comparisons
740
Reviews
2
Average Words per Review
581
Avg. Rating
8.0
Popular Comparisons
Compared 24% of the time.
Compared 16% of the time.
Compared 14% of the time.
Also Known As
ScreenConnect
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ConnectWise
Splashtop
Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Offer
Learn more about ConnectWise Control
Learn more about Splashtop Remote Support
Sample Customers
Jon Rosen SystemsToyota, AT&T, Isuzu, Goodwill
Top Industries
REVIEWERS
Hospitality Company18%
Health, Wellness And Fitness Company18%
Construction Company9%
Healthcare Company9%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider14%
K 12 Educational Company Or School7%
Construction Company7%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: October 2020.
442,041 professionals have used our research since 2012.
ConnectWise Control is ranked 8th in Remote Access with 2 reviews while Splashtop Remote Support is ranked 13th in Remote Access with 2 reviews. ConnectWise Control is rated 8.6, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services, BeyondTrust Remote Support and SolarWinds MSP Take Control, whereas Splashtop Remote Support is most compared with Parallels Access, GoToMyPC, Check Point Remote Access VPN, LogMeIn Rescue and LogMeIn Pro.

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