We performed a comparison between ConnectWise ScreenConnect and Splashtop Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"I've noted an ROI while using the solution."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"It's very low maintenance."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Mobile interface."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"The recent redesign has made it slower and basically worthless."
"They could provide a toolbox for the plan I'm on."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and Dameware Remote Support.
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