We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"We pay $3,000 USD for the service, yearly upfront."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
ConnectWise Control is ranked 8th in Remote Access with 3 reviews while Splashtop Remote Support is ranked 15th in Remote Access with 3 reviews. ConnectWise Control is rated 8.6, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services, Check Point Remote Access VPN and Dell Wyse vWorkspace, whereas Splashtop Remote Support is most compared with Parallels Access, Check Point Remote Access VPN, LogMeIn Rescue, GoToMyPC and Citrix Virtual Apps and Desktops. See our ConnectWise Control vs. Splashtop Remote Support report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.