Microsoft Remote Desktop Services Software Reviews

Microsoft Remote Desktop Services is the #2 ranked solution of our top Virtual Desktop tools. It's rated 3.8 out of 5 stars, and is most commonly compared to TeamViewer - Microsoft Remote Desktop Services vs TeamViewer

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Real User
Product Owner IT Services at a tech services company with 10,001+ employees
Dec 31 2019

What is most valuable?

I like that it works. In most cases, it's predictable. You know what you get.

What needs improvement?

Microsoft still has some really bad remote desktop appliances for Mac. This is really frustrating because if I'm on windows I can remove the Microsoft remote desktop applied for Windows, but I'm already using windows, I always have an option B. I can still plug directly with Microsoft management… more »

Which solution did I use previously and why did I switch?

We previously used Citrix. Microsoft Remote Desktop Services is a more developed version of Citrix. I would recommend going for VMware.

What other advice do I have?

I would not recommend going with this solution because I wouldn't recommend going for a big enterprise setup. I would rate it a four out of ten. In the next release, they should develop better support for remote desktops for alternative platforms. It's really lacking consistency. If I have to… more »
Consultant
Information Systems Consultant with 51-200 employees
Dec 17 2019

What is most valuable?

Reliability is a key feature for us. The ease of use, as well as ease of integration within our security framework, are valuable.

What needs improvement?

We need to extend over a potentially slower network, and we have heard that performance over slower networks is not as good. I understand that there are other products out there that work better over slower networks. In the next release, I… more »

Which solution did I use previously and why did I switch?

Previously we experimented with other products, but for the moment we are staying with Microsoft remote desktops. There are other products that we are looking for. At the moment we have four different platforms, and maybe having a unified… more »

What other advice do I have?

It's a good solution, and especially if you already have Microsoft running then it's probably one of the better solutions to choose from. I am not sure whether it's the best future cross-platform solution when we are running multiple… more »

Which other solutions did I evaluate?

Retrospectively, no, we selected Microsoft and used it. We are doing some research at the moment to see what we will do in the future for our next generation of infrastructure and renewal.
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
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Real User
Microsoft UC Solutions Manager at a tech services company with 11-50 employees
May 08 2020

What is most valuable?

The most valuable feature is the remote application access. You can update applications and assign them to different groups of users. For example, one user might require Microsoft Visio, whereas another user does not require it. Access can be granted by segmenting users into different groups.

What needs improvement?

There are problems with using Microsoft Teams within a virtual desktop on a mobile device. Specifically, if you are using Teams and conferencing, then there is no microphone capability. To be clear, if you install Teams directly on your mobile device then it will work. However, if you use it as an… more »

What's my experience with pricing, setup cost, and licensing?

It will probably cost about $500 USD to get the resources set up in the cloud.

What other advice do I have?

My advice to anybody who is implementing this solution is to first ensure that the network is set up properly. The applications need to be set up properly because if the applications are being used on-premises, but the virtual machines are stored in the cloud, then you will incur additional charges… more »
Geeth Shammika
Real User
System Engineer at KBSL Information Technologies
Apr 17 2020

What is most valuable?

The most valuable features are the desktop session and desktop virtualization.

What needs improvement?

My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast. The details of RDP are available to everyone and it has been used in industry for many years, so people know what points are vulnerable. If there were a patented… more »

What's my experience with pricing, setup cost, and licensing?

The solution has a perpetual license and it is purchased upfront.

What other advice do I have?

My advice for anybody who is considering this solution is that it is really easy to set up and it can be deployed in an urgent manner, depending on the environment. If you need remote access and do not have the expertise, yet it is an emergency situation, then this could be a great product. If… more »
Real User
Systems Administrator at a comms service provider with 1,001-5,000 employees
Mar 24 2020

What do you think of Microsoft Remote Desktop Services?

What is our primary use case?

This is our primary tool for monitoring our services.

What is most valuable?

The most valuable feature is that it gives me full accessibility to my servers. It is easy to configure.

What needs improvement?

Security in the connection between us and our clients' servers is something that can be improved.

For how long have I used the solution?

We have been using Remote Desktop Services for about ten years.

What do I think about the stability of the solution?

This solution is extremely stable and we use it on a daily basis.

What do I think about the scalability of the solution?

In my office, we have about ten people who are using Microsoft RDS.

How are customer service and technical support?

We have not contacted Microsoft support for…
Real User
IT Infrastructure and Operations General Manager at a financial services firm with 51-200 employees
Mar 22 2020

What is most valuable?

The most valuable features are availability and security.

What needs improvement?

We are searching for a product with better remote access and remote sessions. The user experience needs improvement.

What other advice do I have?

Remote work is getting bigger and bigger and we are searching for a new solution that is more secure and provides more remote access features. This is a good solution but Microsoft is not number one in the market for VDI. I would recommend it for a small to medium-sized business, but not for an enterprise-level company. I would rate this solution a seven out of ten.
Real User
Technical Manager at a tech consulting company with 51-200 employees
Apr 23 2020

What is most valuable?

In terms of the valuable features, I like the profile, the new version is really good.

What needs improvement?

The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. Our customers are satisfied.

What other advice do I have?

I would rate Microsoft Remote Desktop Services a seven out of ten. In the next release, there should be one management console to manage all of the servers and rules. That would be a good improvement. It also needs a better tool for monitoring. We need to test the user experience.
Real User
‎Database Administrator with 51-200 employees
Jan 16 2019

What do you think of Microsoft Remote Desktop Services?

What is our primary use case?

We use this solution for remote desktop services.

What needs improvement?

We find the services are not as transparent as we would like for our integration with Citrix.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is quite good.

What do I think about the scalability of the solution?

We currently have 300 users. We do not have any current plans to increase the usage. It is scalable for our needs.

How was the initial setup?

The initial setup was straightforward. The deployment took only two hours. We did it all in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. 

What is Microsoft Remote Desktop Services?

Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.
Also known as
Remote Desktop Services
Microsoft Remote Desktop Services customers
Bank Alfalah Ltd.
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