Rodney DapilmotoSystems Admin Analyst 3 at CPS Energy
Diego RiveraCommercial and Technical Professional Manager at Evolution Technologies Group
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"When we started with RPA, there was a requirement that every credential and the bots themselves be protected through the PAM system. From the get-go, we've had CyberArk in the middle... We've got a pretty robust RPA implementation with our PAM platform. Users, bots, the credentials — everything is managed via our PAM solution."
"Right off the bat, the most valuable feature is the DNA scan. It gives us the ability to scan our environment and find the accounts that we're going to need to take under control."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies."
"The risk of lost password and forbidden access to resources has been drastically reduced which increased the security level for the entire company,"
"The technical support is good."
"The most valuable feature is Special Monitoring."
"The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task."
"We like the integration with other systems."
"The compliance features are the most valuable features."
"The community is very active and when I had questions about an issue, I was able to find the resources."
"The solution is very good at the management of the identity lifecycle."
"The solution is stable and reliable."
"Certifications and user provisioning features are the most valuable."
"It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
"The most valuable feature for our customers and for us is the identity data warehouse."
"The one place where we found that this product really needs to improve is the cloud. Simple integrations don't exist, even today. We don't have anything specific on CyberArk for managing, SaaS products, SaaS vendors, SaaS credentials. I understand it's a vendor-based thing and that they have to coordinate with the other vendors to be able to do that, and there are integrations coming. But these are the major places where CyberArk definitely needs to invest some more time."
"It's a big program. To scale excessively, locally, on an on-prem application, takes a lot of servers."
"CyberArk has to continue to evolve with that threat landscape to make sure that they're still protecting those credentials that are owned by those that have privileged accounts in the firms."
"There is a bit of a learning curve, but it's a pretty complex solution."
"It needs better documentation with more examples for the configuration files and API/REST integration"
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"The authentication port is available in CyberArk Alero but not Fortinet products."
"Currently, in Secure Connect, an end user is required to enter account information manually, and cannot save any of this information for future use."
"I would like to see more Cloud management from this product."
"They should lower the price and technical support should be better."
"The interface should be simple and easier to use."
"Compared to at least one other product some of the administrative tasks could be easier or more intuitive."
"The connectors are far too manual. This needs to be automated a bit."
"The UI needs to be more user friendly. More concentration on historical policy violations would be great. In terms of new features, I would like to see artificial intelligence and machine language added."
"They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same."
"The report functionality and dashboard of the access manager could be improved."
"I believe that this solution is priced well. It's the market leader and I think that it's the best solution."
"Overall, its pricing is really good. The main difference from all the other vendors is that they have one package that covers all the functionality and modules of the basic PAM, except the add-on modules like adware and server protection. It also doesn't include the licenses for domain controller protection or maybe an API call-related feature. For the basic privileged access management, the bundle pricing is really good, but when it comes to an agent-based solution for advanced cyber protection or application identity managers, it is expensive. Services are also very expensive if you hire the services team from CyberArk, but these guys are really good. For a couple of large banking projects, we had an experience with them. The banks wanted to have things quickly and efficiently, so we had to hire them. If we take four weeks, these guys can do everything on a weekend. They charge quite a big sum of money, but they know the system well."
"The price of this solution is quite reasonable."
"The solution is very expensive and requires a license. We pay for an enterprise license."
"Pricing is quite high and it could be improved."
"They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
"The licensing fees are on a yearly basis."
"You do pay one price for the license but that price depends on what you choose to include as far as the optional modules go."
"SailPoint is higher in price as compared to Saviynt. The initial cost of SailPoint is very high. There are additional costs to the standard licensing fees."
"Its price is okay. It provides good value for money. It is subscription-based. You can go for a one-year or three-year subscription."
"The price of the solution could improve, it is not priced well for smaller businesses to afford."
"It is a costly solution. Its cost, for sure, should be reduced."
CyberArk is the trusted expert in privileged access management and a global leader Identity Security. Designed from the ground up with a focus on security, CyberArk has developed a powerful, modular technology platform that provides the industry's most comprehensive Privileged Account Security Solution.
SailPoint is the leader in identity security for the cloud enterprise. We’re committed to protecting businesses from the inherent risk that comes with providing technology access across today’s diverse and remote workforce. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, and ensuring that each worker has the right access to do their job, no more, no less. With SailPoint at the foundation of their business, our customers can provision access with confidence, protect business assets at scale and ensure compliance with certainty.
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management with 15 reviews while SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 10 reviews. CyberArk Privileged Access Manager is rated 8.2, while SailPoint IdentityIQ is rated 8.2. The top reviewer of CyberArk Privileged Access Manager writes "Provides simplicity and ease of implementation for the right level of security controls". On the other hand, the top reviewer of SailPoint IdentityIQ writes "ROI has been outstanding and our user onboarding time has been significantly decreased". CyberArk Privileged Access Manager is most compared with BeyondTrust Endpoint Privilege Management, Thycotic Secret Server, Azure Active Directory, Cisco ISE (Identity Services Engine) and WALLIX Bastion, whereas SailPoint IdentityIQ is most compared with Microsoft Identity Manager, ForgeRock, Saviynt, One Identity Manager and Oracle Identity Governance.
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