SailPoint IdentityIQ Reviews

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JohnOdisho
Real User
IT Engineer at a energy/utilities company with 1,001-5,000 employees
Jul 11 2019

What is most valuable?

So far, we are still in the implementation phase, but one feature that is so valuable is the life cycle management of identity. We also like the integration with other… more»

How has it helped my organization?

Previously, when someone came on board, it took them almost a week or two to get access, to settle in, to be able to become productive. Now, with SailPoint, we can get all… more»

What needs improvement?

The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any… more»

What's my experience with pricing, setup cost, and licensing?

The licensing fees are on a yearly basis. That's not my part of the job, so I don't know what the costs are. I handle Bio Supply management so I really don't know. There… more»

If you previously used a different solution, which one did you use and why did you switch?

Previously, we picked a product that got moved between so many companies and got bought and merged, so the support was really horrible. We had bad support back then.

What other advice do I have?

We have some old processes in place that need to be revisited and updated. Those, of course, made our implementation a little bit late and we ran into some issues. One of… more»

Which other solutions did I evaluate?

We had our previous vendor submit in our RFP, but they did not bring anything to the table that was new. There weren't many enhancements and improvements to the product… more»
Julien Bois
Real User
Information Security Architect and Senior Analyst
Aug 09 2017

What is most valuable?

The level of customization for data imports and role modeling, because it helps to integrate faster, support easier and let it reuse the organization role structure.

How has it helped my organization?

It allowed us to execute account review campaigns from very different systems.

What needs improvement?

Some setups should be done in the interface and in the code, and could be made simpler.

What's my experience with pricing, setup cost, and licensing?

SailPoint IIQ is the best of best. That is reflected in the pricing of the solution. The pricing is based on the number of identities.

If you previously used a different solution, which one did you use and why did you switch?

Most of the clients kept the solution after using SailPoint IIQ. The only one that considered not using it anymore wanted to keep his historical supplier and to have the… more»

What other advice do I have?

Make sure the distance between the database and application server is very short. There is natural integration with other solutions that should be considered in your… more»

Which other solutions did I evaluate?

Many clients considered the other main IGA solutions, like Oracle Identity Manager, CA Identity Manager, Microsoft Identity Manager, or NetIQ Identity Manager.
Find out what your peers are saying about SailPoint, Oracle, CA Technologies and others in User Provisioning Software. Updated: June 2019.
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Omon Edeki
Real User
Technical Advisor, Java EE Developer at a tech vendor
Jan 01 2018

What is most valuable?

Automated provisioning platform, certification because it helps with automatically provisioning users based on discreet roles, access profiles, across many different… more»

How has it helped my organization?

Improved visibility into who has access to what improved ability to validate and certify enterprise access to sensitive applications, useful for measurement and… more»

What needs improvement?

Some of the configuration options could be more automated, but this is a complex problem and I do not expect a simple solution.

What's my experience with pricing, setup cost, and licensing?

N/A.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

Work with experience solutions experts who have worked with this tool before. Complement them with experience, and the tools needed to succeed including strong testing and… more»

Which other solutions did I evaluate?

I implement enterprise software solutions for my clients and SailPoint happens to be one of them.
InfrastructureAnalyst006
Real User
Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees
Jul 31 2017

What is most valuable?

Security and administration for any new/current access. Manage process and search information.

How has it helped my organization?

It improves the function for CMS - the website is a centralized system to manage accounts and access for CMS applications.

What needs improvement?

It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.

If you previously used a different solution, which one did you use and why did you switch?

The client made the decision.

What other advice do I have?

Verify the requirements and the growth.

Which other solutions did I evaluate?

I wasn't involved in the process, but other solutions were evaluated before choosing this one.
Manjunath Meti
Real User
Senior Software Design Engineer-IAM at a university with 10,001+ employees
Aug 09 2017

What do you think of SailPoint IdentityIQ?

What is most valuable?

The Certification and Provisioning features are most valuable.

How has it helped my organization?

Manager Certification helped to review user access and revoked unnecessary accesses to various applications.

What needs improvement?

The connector for EPIC, ServiceNow, and Duo.

For how long have I used the solution?

More than a year.

What do I think about the stability of the solution?

None, except cosmetics issues related to UI and documentation.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Excellent.

Which solutions did we use previously?

We didn’t have a solution for Certification, but we had a homegrown solution for all other IAM processes. For various reasons, we switched to…
Charles Abreu
Real User
Digital Technology Leader, Risk Operations at a energy/utilities company with 10,001+ employees
Aug 21 2018

What do you think of SailPoint IdentityIQ?

What is our primary use case?

We use it for Identity Lifecycle Management:  Access requests Provisioning Deprovisioning JCT process and reconciliation (aggregation).

How has it helped my organization?

It provides one solution for the entire process in a complex environment with different types of applications and connectors.

What is most valuable?

All Identity Access Management processes in the tool are valuable. 

What needs improvement?

The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable tool, which we run in our complex environment.
Sunit Mathew
Consultant
User at a tech services company with 10,001+ employees
Jan 14 2018

What do you think of SailPoint IdentityIQ?

What is our primary use case?

SailPoint IIQ Features: Compliance controls Access request and automated provisioning Password management Data access governance Role lifecycle management Great product to manage the access control of users.

How has it helped my organization?

Provides good authorization and authentication system functionality. Keeps data safe.

What is most valuable?

Report generation Compliance manager dashboard reporting Policy violation Access certification, etc.

What needs improvement?

Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval.

For how long have I used the solution?

One to three years.

Which solutions did we use

Sudhakar Reddy Mudem
Real User
Delivery Manager at a tech services company with 1,001-5,000 employees
Jul 31 2017

What do you think of SailPoint IdentityIQ?

What is most valuable?

User provisioning and the role management features are good.

What needs improvement?

The advanced provisioning features require more improvement.

For how long have I used the solution?

I have used this solution for seven years.

How is customer service and technical support?

I would rate the technical support a 4/5.

How was the initial setup?

The setup was straightforward.

Which other solutions did I evaluate?

I did evaluate other options.

What other advice do I have?

I would recommend this product based on the customer requirements.

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SailPoint IdentityIQ Questions

SailPoint IdentityIQ Projects By Members

What is SailPoint IdentityIQ?

Identity and access management software that includes compliance and password management, analytics, and user provisioning.
Also known as
IdentityIQ
SailPoint IdentityIQ customers
Adobe, Aviva, Axa, Tokyo Electron
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