We performed a comparison between Datadog and WhatsUp Gold based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog offers valuable features like dashboards, reporting, error reporting, log centralization, user-friendliness for development teams, and flexibility with AI and ML capabilities. WhatsUp Gold is highly valued for its ability to automatically scan for rogue devices, cost-effectiveness, NetFlow monitoring, and server health and uptime. Datadog could enhance its usability, integration, user interface, learning curve, external website monitoring, and SSL security. WhatsUp Gold could improve its release cadence, clarity of point system, real-time monitoring, configuration management, and integration with different vendors.
Service and Support: The customer service for Datadog has been commended for its prompt and readily available assistance. Users have reported receiving instant responses and timely support. However, there have been instances of slow or unresponsive support, particularly in the Asia-Pacific region. WhatsUp Gold customer service has received a range of feedback. Some users have praised the technical support as excellent and helpful while others have encountered challenges in reaching out to support and have noted a scarcity of certified engineers in certain countries.
Ease of Deployment: Users find the initial setup of Datadog to be simple and uncomplicated, often receiving help from service providers or technical support. WhatsUp Gold's setup process is also described as uncomplicated and straightforward, especially for smaller teams.
Pricing: Datadog's setup cost has mixed opinions, with some users finding it expensive while others find it reasonable. The pricing model can be confusing and may become costly if certain features are extensively used. WhatsUp Gold offers clear pricing per device per year, without any hidden fees. Its price is considered good and reasonable, and licenses are perpetual and auto-renewable.
ROI: Users have reported experiencing varying levels of ROI with Datadog. Some have mentioned that they have achieved high ROI through time savings and faster debugging. However, there is no specific mention of the ROI for WhatsUp Gold, and the user reviews for this product vary.
Comparison Results: Datadog emerges as the preferred choice when compared to WhatsUp Gold. Users highly appreciate the ease of use and setup of Datadog, along with its impressive dashboards, error reporting, log centralization, and troubleshooting features. Its user-friendliness for development teams, user interface, integrations, and observability capabilities are also valued.
"We can manage the entire system across the network and troubleshoot the pain points."
"This spectrum of solutions has allowed us to track down bugs faster and more rapidly, which allows us to limit revenue lost during downtime."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"It is easy to navigate the menu and create tests."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"For us to have visibility into our app stack and the hardware we run has been highly beneficial."
"The performance of Datadog is good."
"We can handle debugging and find out why things are breaking in our applications."
"The dashboards are great."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"This is a good, stable network monitoring solution for devices."
"The installation and configuration process are easy."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"It is stable."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"The product is reasonably priced."
"The Wi-Fi side needs improvement."
"While I like the ease of use, when compared with Tenable Nessus they could still improve their usability."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"I would like testing for data in the future."
"Datadog could have a better business analysis module."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"The setup was a bit complex."
"When I started using it years ago, it had stability problems. I remember, specifically, we ran everything in Docker containers. There were some problems getting it into a Docker container with very specific memory limits."
"You have to invest a few days to become an expert in this solution."
"Importing the maps and being able to customize them could be easier."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"The interface needs some work."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while WhatsUp Gold is ranked 36th in Application Performance Monitoring (APM) and Observability with 22 reviews. Datadog is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas WhatsUp Gold is most compared with SolarWinds NPM, Zabbix, Grafana, PRTG Network Monitor and Nagios XI. See our Datadog vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
