WhatsUp Gold Pros and Cons

The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.

It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.

It handles the basics of monitoring.

It is stable.

We no longer have to manually search for problems because we are alerted when something in the network goes down.

The documentation is very good.

This is a good, stable network monitoring solution for devices.

I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well.

The threshold alerting is the most valuable feature.

The most valuable feature is the monitoring of resources.

The installation and configuration process are easy.

One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.

Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.

The product is old and not updated.

The interface needs some work.

The technical support does not bother to respond.

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.

Adding on services increases the cost and on the version we have there is no option for ATM monitoring.

I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.

I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.

I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.

Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.