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Top Review
Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: October 2021.
542,823 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.""It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.""This is a subscription-based, SaaS solution.""We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert.""The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost.""The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

More xMatters IT Management Pricing and Cost Advice »

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"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.""The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting.""They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.""Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for.""Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."

More Everbridge IT Alerting Pricing and Cost Advice »

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Questions from the Community
Top Answer: The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need… more »
Top Answer: We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new… more »
Top Answer: The integration with Inform with xMatters is too customized. It should be a little bit more friendly. When you are not… more »
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Top Answer: The post mortem reports are descriptive, indicating who joined the call and when.
Top Answer: Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message… more »
Top Answer: Parts of the mobile app are a bit difficult to navigate (to see published calendars, for example) and there can be some… more »
Comparisons
Also Known As
xMatters
NAVEX Global EthicsPoint, EthicsPoint Incident Management Software
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Overview

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

  • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
  • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

EthicsPoint enables you to investigate E&C reports from across your organization – and from all reporting channels – in a centralized database. You can effectively take action and resolve specific incidents and view system-wide metrics to identify risk areas.

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

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Sample Customers
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Con-Way Freight
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Top Industries
REVIEWERS
Computer Software Company21%
Energy/Utilities Company14%
Non Profit14%
Retailer14%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm15%
Comms Service Provider9%
Manufacturing Company7%
No Data Available
REVIEWERS
Financial Services Firm31%
Pharma/Biotech Company19%
Energy/Utilities Company13%
Hospitality Company6%
VISITORS READING REVIEWS
Computer Software Company25%
Financial Services Firm11%
Comms Service Provider10%
Government6%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise6%
Large Enterprise75%
No Data Available
REVIEWERS
Small Business10%
Large Enterprise90%
Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: October 2021.
542,823 professionals have used our research since 2012.

EthicsPoint is ranked 9th in IT Alerting and Incident Management while Everbridge IT Alerting is ranked 2nd in IT Alerting and Incident Management with 4 reviews. EthicsPoint is rated 0.0, while Everbridge IT Alerting is rated 9.0. On the other hand, the top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". EthicsPoint is most compared with ServiceNow, whereas Everbridge IT Alerting is most compared with PagerDuty, ServiceNow, Send Word Now, Opsgenie and Splunk.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.