Sam M CohenLead Consultant, Owner and Founder at a tech consulting company
Bill MurdzaSenior Systems Administrator for Enterprise Monitoring at Biogen
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"The most valuable feature is the support calendars."
"A robust solution with multiple modules that can be leveraged."
"The post mortem reports are descriptive, indicating who joined the call and when."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."
"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."
"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."
"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"I would like to have a little bit more flexibility in the member portal."
"Lacks ability to customize messages."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."
"This is a subscription-based, SaaS solution."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"From the pricing perspective, they are on the higher side as compared to other competitors."
xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.
To learn more, request a demo.
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
Need Integration with your ITOM, ITSM, SIEM tools?
Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.
OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.
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Everbridge IT Alerting is ranked 2nd in IT Alerting and Incident Management with 4 reviews while Opsgenie is ranked 5th in IT Alerting and Incident Management with 2 reviews. Everbridge IT Alerting is rated 9.0, while Opsgenie is rated 7.6. The top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". On the other hand, the top reviewer of Opsgenie writes "Provides a completely automated system with good integration and stability". Everbridge IT Alerting is most compared with PagerDuty, ServiceNow, Send Word Now, Splunk and SolarWinds NPM, whereas Opsgenie is most compared with PagerDuty, VictorOps, BigPanda and OnPage Incident Alert Management. See our Everbridge IT Alerting vs. Opsgenie report.
See our list of best IT Alerting and Incident Management vendors.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.