We performed a comparison between ExtraHop Reveal(x) for IT Operations and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"Wire data analytics."
"Not only can you look at the protocol import level. It also has a live PCAP analysis."
"The most valuable features are security detections, perimeter detection, dashboards, and alerts."
"There are many valuable features in this product, but probably the biggest is the customization capability it has."
"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."
"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."
"You don't have to go through a list of 500 servers."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It does everything we wanted it to do."
"Working with the solution is very easy. It's user-friendly."
"The pricing is pretty good."
"The monitoring so far has been good and we are happy with it."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The Wi-Fi side needs improvement."
"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."
"Network visibility is something that needs to be improved."
"They either have to go broad or decide what their bread and butter is and get really good at that."
"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."
"This solution would be improved if it had the ability to retain data longer."
"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The customization of the start and end time is kind of cool."
"It is very difficult to award the service level cycles at an endpoint level."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
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ExtraHop Reveal(x) for IT Operations is ranked 56th in Network Monitoring Software with 8 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. ExtraHop Reveal(x) for IT Operations is rated 8.6, while New Relic is rated 8.6. The top reviewer of ExtraHop Reveal(x) for IT Operations writes "Great for identifying application interdependencies with helpful support but needs better visualizations". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ExtraHop Reveal(x) for IT Operations is most compared with vRealize Network Insight, NETSCOUT nGeniusONE, ThousandEyes, SolarWinds NPM and Dynatrace, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our ExtraHop Reveal(x) for IT Operations vs. New Relic report.
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