Compare Five9 vs. Genesys PureConnect

Five9 is ranked 2nd in Contact Center Infrastructure with 2 reviews while Genesys PureConnect is ranked 6th in Contact Center Infrastructure. Five9 is rated 8.6, while Genesys PureConnect is rated 0. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". On the other hand, Five9 is most compared with Cisco Contact Center Enterprise, Genesys and Genesys PureConnect, whereas Genesys PureConnect is most compared with Five9, Digium Asterisk and Genesys.
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1,289 views|856 comparisons
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1,203 views|852 comparisons
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Ranking
Views
1,289
Comparisons
856
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
Views
1,203
Comparisons
852
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 14% of the time.
Compared 16% of the time.
Compared 9% of the time.
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Five9
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Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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