Five9 vs. Genesys PureConnect

As of March 2019, Five9 is ranked 2nd in Contact Center Infrastructure with 2 reviews vs Genesys PureConnect which is ranked 5th in Contact Center Infrastructure. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Five9 is most compared with Cisco Contact Center Enterprise, Genesys PureConnect and Genesys. Genesys PureConnect is most compared with Five9, Digium Asterisk and Genesys.
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Five9 Logo
1,483 views|828 comparisons
Genesys PureConnect Logo
1,784 views|927 comparisons
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Quotes From Members

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Ranking
Views
1,483
Comparisons
828
Reviews
2
Followers
35
Avg. Rating
8.5
Views
1,784
Comparisons
927
Reviews
0
Followers
108
Avg. Rating
N/A
Top Comparisons
Compared 17% of the time.
Compared 13% of the time.
Compared 20% of the time.
Compared 11% of the time.
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Five9
Genesys
Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Learn more about Genesys PureConnect
Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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