Five9 vs. Genesys PureConnect

Five9 is ranked 2nd in Contact Center Infrastructure with 2 reviews vs Genesys PureConnect which is ranked 5th in Contact Center Infrastructure. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Five9 is most compared with Genesys PureConnect, Cisco Contact Center Enterprise and Interactive Intelligence PureCloud. Genesys PureConnect is most compared with Five9, Genesys and Cisco Contact Center Enterprise.
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Quotes From Members Comparing Five9 vs. Genesys PureConnect

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301,664 professionals have used our research since 2012.
Ranking
Views
1,261
Comparisons
785
Reviews
2
Followers
38
Avg. Rating
8.5
Views
1,578
Comparisons
902
Reviews
0
Followers
114
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
Compared 23% of the time.
See more Five9 competitors »
Compared 18% of the time.
Compared 14% of the time.
See more Genesys PureConnect competitors »
Compared 22% of the time.
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Website/Video
Five9
Genesys
Null Vendor
Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customersAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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