Compare Freshdesk vs. HappyFox

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Freshdesk Logo
2,501 views|2,070 comparisons
HappyFox Logo
258 views|218 comparisons
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Questions from the Community
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
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Ranking
Views
2,501
Comparisons
2,070
Reviews
1
Average Words per Review
297
Rating
10.0
Views
258
Comparisons
218
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 23% of the time.
Compared 17% of the time.
Compared 6% of the time.
Compared 4% of the time.
Compared 3% of the time.
Compared 50% of the time.
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Freshworks
Tenmiles
Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, MovemberWarner Bros., Lowe's, Whirlpool, Kindling, Sennheiser
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider14%
Retailer10%
Educational Organization6%
No Data Available
Company Size
REVIEWERS
Small Business67%
Midsize Enterprise33%
No Data Available

Freshdesk is ranked 2nd in Customer Experience Management with 1 review while HappyFox is ranked 4th in Customer Experience Management. Freshdesk is rated 10.0, while HappyFox is rated 0.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and TOPdesk, whereas HappyFox is most compared with ServiceNow.

See our list of best Customer Experience Management vendors and best Help Desk Software vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.