We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Freshdesk is ranked 2nd in Customer Experience Management with 1 review while TalkDesk is ranked 8th in Contact Center as a Service (CCaaS). Freshdesk is rated 10.0, while TalkDesk is rated 0.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Desk, Microsoft Dynamics CRM, Sprinklr and Jira, whereas TalkDesk is most compared with .
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.