Compare Freshdesk vs. TalkDesk

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Freshdesk Logo
2,269 views|1,862 comparisons
TalkDesk Logo
137 views|93 comparisons
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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
474,857 professionals have used our research since 2012.
Ranking
Views
2,269
Comparisons
1,862
Reviews
1
Average Words per Review
297
Rating
10.0
Views
137
Comparisons
93
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
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Learn more about Freshdesk
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Sample Customers
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider18%
Energy/Utilities Company9%
Retailer6%
No Data Available
Company Size
REVIEWERS
Small Business67%
Midsize Enterprise33%
No Data Available

Freshdesk is ranked 2nd in Customer Experience Management with 1 review while TalkDesk is ranked 8th in Contact Center as a Service (CCaaS). Freshdesk is rated 10.0, while TalkDesk is rated 0.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Desk, Microsoft Dynamics CRM, Sprinklr and Jira, whereas TalkDesk is most compared with .

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.