We performed a comparison between Google Data Studio and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to design complex data models and equations."
"Valuable features include advanced integrated analysis and easy implementation."
"Data Studio integrates seamlessly with other Google products, and we can use it with other APIs if we like."
"I am impressed with the tool's scheduling mechanism, refresh mechanism, and different types of charts."
"The company dashboard is useful because we could share it via a link as a reminder for everyone to check it weekly. We observed the progress of our portfolio from last week to the current week, allowing us to compare revenues."
"I find it favorable regarding speed of development, ease of building, and flexibility."
"The ability to integrate with a great variety of data sources."
"The solution is free so that is a good feature."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The initial setup is simple and straightforward."
"The stability has been very good."
"It is a scalable solution."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"We rarely had issues with Zendesk."
"It's very convenient to use."
"The product offers very good management. It has a great ability to assign tickets based on content."
"Other tools might be worth considering if you need more advanced features or support for a larger user base."
"It's not yet a replacement for a complete BI tool."
"The tool should come up with data modeling layer features that are present in other products like Power BI."
"Panels are not as easy to use as other data extraction UIs."
"There are issues with integration and I encountered limits and warnings, especially with my pivot table size."
"When you physically install a product on one machine instead of the cloud, you have a better visibility, best icon quality, etc.. It's more of an issue with how we are adapting to the transition. We are still in the early moments of using this tool, and we need to go deeper to discover some improvements."
"Stability and scalability an be improved for a full ten."
"There is a significant degree of sophistication required to compete with Tableau or Cognos."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The solution itself wasn't easy to set up."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The dashboard could be better."
"You couldn't give administrative access to new hires."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
Google Data Studio is ranked 13th in Reporting with 8 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Google Data Studio is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Google Data Studio writes "The cloud environment makes it easier to use large volumes of data and collaborate with coworkers". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Google Data Studio is most compared with Amazon QuickSight, Tableau, Looker, Microsoft Power BI and QlikView, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Google Data Studio vs. Zendesk report.
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