Compare IBM Datacap vs. Laserfiche Rio

IBM Datacap is ranked 1st in Document Management Software with 7 reviews while Laserfiche Rio is ranked 6th in Document Management Software with 1 review. IBM Datacap is rated 8.2, while Laserfiche Rio is rated 10.0. The top reviewer of IBM Datacap writes "It reduces human error and saves time". On the other hand, the top reviewer of Laserfiche Rio writes "A powerful solution that offers BPM and automation to assist with our digital transformation". IBM Datacap is most compared with Alfresco, Hyland OnBase and Box, whereas Laserfiche Rio is most compared with SharePoint, Hyland OnBase and M-Files.
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IBM Datacap Logo
641 views|91 comparisons
Laserfiche Rio Logo
1,399 views|1,216 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution automates manual data entry.The most valuable feature is its ability to capture data, which changes all the time into different formats.It reduces human error and saves time.It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools.It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats.It's a platform, not a configured application, so you can do what you want with it.One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface.The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products...

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This is a very complete and powerful solution.

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Cons
I would like better ease of use and more support options.I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great.It can take some time to implement.I would like to see integration of Watson AI technology into Datacap.Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.They have to stop focusing on new development and stabilize the latest release. It is not stable.The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin.Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better.

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We would like to see more features for RPA and AI.

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Pricing and Cost Advice
Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it.You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system.Pricing needs to stay competitive.

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Ranking
Views
641
Comparisons
91
Reviews
7
Average Words per Review
644
Avg. Rating
8.3
Views
1,399
Comparisons
1,216
Reviews
1
Average Words per Review
132
Avg. Rating
10.0
Top Comparisons
Compared 52% of the time.
Compared 29% of the time.
Compared 18% of the time.
Compared 39% of the time.
Compared 10% of the time.
Compared 7% of the time.
Also Known As
Datacap
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IBM
Laserfiche
Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Powerful Document Management Software and Agile Enterprise Content Management Solutions
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Sample Customers
Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord OilD.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Find out what your peers are saying about CA View vs. IBM Datacap and other solutions. Updated: September 2019.
372,374 professionals have used our research since 2012.
We monitor all Document Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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