Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.
Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them.
Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.
It is easy to fix bug issues which you encounter in the post-production process.
Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.
The most valuable feature is the screen recorder, which helps to automate processes easily.
The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.
The solution automates manual data entry.
The most valuable feature is its ability to capture data, which changes all the time into different formats.
It reduces human error and saves time.
It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools.
It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats.
It's a platform, not a configured application, so you can do what you want with it.
One of the valuable features of Datacap is the user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface.
The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products...
For people who already use Office 365, Power Automate is very easy to integrate and use.
Power Automate is not complex and is very easy-to-use in deploying most development projects.
This product is a really easy-to-use solution for quickly developing prototypes.
Power Automate has allowed us to simplify the business process and improve operational efficiency.
The most valuable feature is that it is pretty low-code, so you don't need much coding expertise to use it.
I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.
Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.
Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.
MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.
Our current version needs drag and drop, but that should be in the next release.
We need more commands for PDF integration to make it more flexible.
Better use case management to prevent each development from scratch would be an improvement.
Because we are very new to our process, so we're still sort of working through it.
I would like better ease of use and more support options.
I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great.
It can take some time to implement.
I would like to see integration of Watson AI technology into Datacap.
Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.
They have to stop focusing on new development and stabilize the latest release. It is not stable.
The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin.
Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better.
Compared to other RPA solutions, there is a little bit of a feature gap.
The thing which needs the most improvement is really the documentation. It should have better details of the processes.
If the product had onscreen help, it would be easier to learn and use.
There is an RPA feature gap between this solution and other more mature products.
I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard.
Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.
If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.
It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.
We have seen ROI on one of the process, but not on the other processes yet.
The licensing cost is approximately $4,000 USD, which is a seed license.
The certifications are free of cost.
There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it.
You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system.
Pricing needs to stay competitive.
Power Automate is a much less expensive product than the competition.
You pay for use and if you want a premium connector or adapter, but a lot of things are available for free.
This solution is bundled with our Office 365, so there is no additional licensing fee.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||Datacap||Power Automate|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.
Microsoft Flow is now Power Automate—a versatile automation platform that integrates seamlessly with hundreds of apps and services.
Learn more about Automation Anywhere (AA)
Learn more about IBM Datacap
Learn more about Microsoft Power Automate
|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil|
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Financial Services Firm29%
Software R&D Company11%
Software R&D Company39%
Comms Service Provider12%
Financial Services Firm9%
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Software R&D Company43%
Comms Service Provider12%
K 12 Educational Company Or School6%
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