We performed a comparison between IBM SevOne Network Performance Management (NPM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"The out of the box reports and workflows are pretty good and they meet our requirements well."
"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The solution is very capable and user friendly."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I am impressed with the tool's ability to track information in an easy way."
"Provides everything in one solution."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"The GUI: both the dashboard/user view and the admin tool."
"The tool needs improvement in non-Cisco SD-WAN."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"NMS has several areas for improvement. It should be more user-friendly inside of NMS for some of the functionality in there. It's been getting better the last version or two, but the there have been bugs in there whenever I've gone to new versions."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The product needs to add a workflow insight tool."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
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IBM SevOne Network Performance Management (NPM) is ranked 34th in IT Infrastructure Monitoring with 52 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds NPM, Splunk Enterprise Security and NETSCOUT nGeniusONE, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM SevOne Network Performance Management (NPM) vs. ServiceNow IT Operations Management report.
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