Compare IBM Tivoli Business Service Manager vs. SCOM

IBM Tivoli Business Service Manager is ranked 10th in Event Monitoring with 1 review while SCOM is ranked 1st in Event Monitoring with 11 reviews. IBM Tivoli Business Service Manager is rated 8.0, while SCOM is rated 7.6. The top reviewer of IBM Tivoli Business Service Manager writes "Good technical support, and efficient for working with business data". On the other hand, the top reviewer of SCOM writes "Best all-around, multi-features single interface, cross-platform monitoring solution for complex environment groupings". IBM Tivoli Business Service Manager is most compared with CA OPS MVS Event Management and Automation, whereas SCOM is most compared with Zabbix, Dynatrace, Nagios XI, PRTG Network Monitor and AppDynamics.
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Most Helpful Review
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Find out what your peers are saying about Microsoft, BMC, Zenoss and others in Event Monitoring. Updated: July 2020.
430,905 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable feature of this solution is the efficiency.

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The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need.Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications.SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster.The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.This is a product that does more generally than any of the competing solutions.This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring.This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis.The most valuable features for us are the monitoring, the health explorer, and the console.

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Cons
This application should be made easier to use because it usually needs training and it is not easy to operate.

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I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately.In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices.Then there is also an issue with capacity and limited space. That is something that needs to be improved.Of course, price is always an issue with Microsoft and could be improved.It lacks certain details that other products do better, like granular access and better application monitoring.All of the areas of reporting are very bad and need to be improved.The end-user components, including the dashboards, the administration console, and the web console, need to be improved.The console feature is very poor, and it would be very good for us if this were improved.

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Pricing and Cost Advice
Information Not Available
If you have a Microsoft Enterprise Agreement, then this is part of the agreement.Our licensing fees are approximately $30 per user, per month.

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430,905 professionals have used our research since 2012.
Ranking
10th
out of 20 in Event Monitoring
Views
278
Comparisons
150
Reviews
1
Average Words per Review
203
Avg. Rating
8.0
1st
out of 20 in Event Monitoring
Views
15,761
Comparisons
10,923
Reviews
11
Average Words per Review
708
Avg. Rating
7.5
Popular Comparisons
Compared 19% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 6% of the time.
Compared 6% of the time.
Also Known As
Tivoli Business Service Manager, BSMSystem Center Operations Manager, SCOM 2012
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IBM
Microsoft
Overview
IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Offer
Learn more about IBM Tivoli Business Service Manager
Learn more about SCOM
Sample Customers
SSGCDialog Telekom
Top Industries
No Data Available
REVIEWERS
Retailer14%
Financial Services Firm11%
Healthcare Company11%
Government7%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider12%
Government8%
Manufacturing Company6%
Find out what your peers are saying about Microsoft, BMC, Zenoss and others in Event Monitoring. Updated: July 2020.
430,905 professionals have used our research since 2012.

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