We performed a comparison between Knack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The Workflow feature is the most valuable."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Everything about the schema, including the design of ServiceNow, is great."
"ServiceNow is easy to use."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"There are many expansions available."
"The workflow makes things extremely efficient and it improves effectiveness."
"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
Earn 20 points
Knack is ranked 30th in Rapid Application Development Software while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Knack is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of Knack writes "Flexible and granular security options, good filtering, and the pricing model is cost-effective". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Knack is most compared with Caspio, Microsoft Power Apps, Salesforce Platform, AppSheet and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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