Compare Kony vs. ServiceNow

Kony is ranked 9th in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews. Kony is rated 7.8, while ServiceNow is rated 8.2. The top reviewer of Kony writes "Easy to learn and use its many features, but the licensing fees are too expensive". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Kony is most compared with Ionic, OutSystems and Xamarin Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk. See our Kony vs. ServiceNow report.
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Kony Logo
Read 5 Kony reviews.
3,147 views|2,280 comparisons
ServiceNow Logo
47,665 views|28,451 comparisons
Most Helpful Review
Find out what your peers are saying about Kony vs. ServiceNow and other solutions. Updated: November 2019.
378,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The best feature is the Kony Studio, which is the product that is used to develop interfaces.With the new VM releases, it is a faster product with more abilities that benefit the user.I like the complete, professional social site.You can build your own customized, native, mobile applications in an efficient matter.It is an important solution for reducing the development efforts by developing a mobile application efficiently, in a shorter period of time, across multiple platforms, such as Android and iOS.You can do rapid development across multiple platforms.​

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.Easy to integrate with third-party applications.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

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Cons
We would like to have widgets for graphs and analytics, as well as the integration of machine learning.The technology of the solution needs an update. It is deficient in terms of connectivity.Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement.They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement.

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Transparency in the pricing model needs to be improved.I do not like the user interface.It's missing monitoring capabilities.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.

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Pricing and Cost Advice
This is an expensive solution, and it is the biggest challenge that we face when we present this platform to customers.​The price is too high. The annual cost for the Kony license is very high. Every year you have to renew it in order to maintain it​

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The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
3,147
Comparisons
2,280
Reviews
5
Average Words per Review
470
Avg. Rating
7.8
Views
47,665
Comparisons
28,451
Reviews
23
Average Words per Review
593
Avg. Rating
8.2
Top Comparisons
Compared 16% of the time.
Compared 15% of the time.
Compared 13% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
KonyOne
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Kony Solutions
ServiceNow
Overview
Kony is the fastest-growing, cloud-based enterprise mobility solutions company and an industry leader among mobile application development platform providers. Kony empowers today's leading organizations to compete in mobile time by rapidly delivering multi-edge apps across the broadest array of devices and systems. Enterprises can design, build, configure, and manage mobile apps across the entire software development lifecycle, and get to market faster with a lower total of ownership.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Kony
Learn more about ServiceNow
Sample Customers
Nationwide, KPMG, Medical Mutual, ComED, Ally, Aetna, Banks Holdings Limited, Boughey, Toyota, Warburtons, Woodside, Wellpoint, RegionsAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company15%
Financial Services Firm13%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider9%
Government6%
Financial Services Firm6%
Company Size
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise9%
Large Enterprise72%
Find out what your peers are saying about Kony vs. ServiceNow and other solutions. Updated: November 2019.
378,950 professionals have used our research since 2012.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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