We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"The solution is stable, scalable and easy to use."
"You can build your own customized, native, mobile applications in an efficient matter."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"We can use a single channel to create an interface for iOS, Android, and other channels."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"With the new VM releases, it is a faster product with more abilities that benefit the user."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"The visualizer and API manager are super useful. It's easy to create applications for the agent. Automations and other complex tasks can be hard, but it's mostly straightforward. You can create forms and populate tables."
"The main benefit lies in its exceptional speed of implementation."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The interface requires an upgrade."
"The user interface for accessing assistance sometimes disconnects."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"There should be fewer clicks and faster integrations between solutions."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The security and the interface technology could be better in Temenos Quantum. Additionally, a module that can display all the activities that have been done in the system would be helpful."
"Temenos Quantum is not quite stable yet."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"Temenos Quantum needs to improve its usability. It lacks information on the network. We have to contact the support when we are stuck with something."
"The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require a high-end machine, and even clicking on an icon initiates a thirty-second processing time. The challenges mainly revolve around fabric and content."
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews while Temenos Quantum is ranked 18th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Temenos Quantum is most compared with OutSystems, Mendix and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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